IT SYSTEMS TECHNICAL SPECIALIST SUPERVISOR (IT Systems Software Design & Quality Manager)

Introduction

\r\n\r\n\r\n\r\nThis recruitment is limited to current Department of\r\nJuvenile Services (DJS) employees only.\r\n\r\n

GRADE

22\r\n

LOCATION OF POSITION

\r\nDJS- Information Technology\r\nUnit\r\n217 E. Redwood Street�\r\nBaltimore, MD 21202\r\n\r\n\r\n

Main Purpose of Job

Join Us in Making a Difference at DJS!\r\n\r\n\r\nThe Maryland Department of Juvenile Services (DJS) is dedicated to transforming young lives, creating safer communities, and fostering equitable systems. We are seeking passionate individuals for our IT Systems Technical Specialist Supervisor role, so join our team and make a meaningful impact on youth and the community at DJS!�\r\n\r\n\r\nThe IT Systems Software Design & Quality Manager directs and manages the work of the IT Systems Technical Specialists, IT Quality Assurance Specialists and IT Functional Analysts. In this capacity, this position oversees the development of business requirements using Agile methodologies for all information technology and technical services, works closely with the business teams to identify needs, desired functionality and develops plans and priorities for projects. This position also develops quality assurance plans for information technology applications and services, works with business owners to make decisions as to major changes to technology or services, develops and maintains quality assurance standards and reports regularly on the quality assurance status of our systems and services.�\r\n\r\n\r\nSome key responsibilities of this position may include, but not be limited, to the following:�\r\n\r\n\r\n• Plans, directs, supervises, trains and evaluates the work of IT Systems Technical Specialist, IT Quality Assurance Specialists and IT Functional Analysts in achieving short- and long-term goals, training and development goals and completes all PEPS, timesheets, and leave requests within the required time limits.�\r\n\r\n\r\n• Plans, designs and develops improvements to systems and applications through functional analysis.�\r\n\r\n\r\n• Develops the structure and methodology for improvements to systems and applications through quality assurance.\r\n

MINIMUM QUALIFICATIONS

Experience: Eight years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software.\r\nNotes:\r\n1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology�for four years of the required experience.\r\n2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and one year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for four years of the required experience.\r\n3. Candidates may substitute experience operating computer systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from project specifications by writing program code using generally accepted computer programming languages on a year-for-year basis for a high school education.\r\n4. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology and four years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for the required experience.\r\n5. Candidates may substitute U.S. Armed Forces military�service experience as a commissioned officer in the�Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.\r\n

DESIRED OR PREFERRED QUALIFICATIONS

\r\n\r\nThe preferred candidate for this position may\r\npossess any of the following qualifications:\r\n\r\n\r\n In-depth knowledge of Agile, Scrum and Waterfall methodologies and\r\n the ability�to implement QA processes in an Agile environment�\r\n Five (5) years experience in Agile Methodologies, including the\r\n Scaled Agile Framework (SAFe)\r\n Five (5) years experience in User Experience Design (UI/UX)�\r\n Excellent leadership skills with the ability to motivate and\r\n inspire a team to achieve quality objectives�\r\n Strong analytical and problem solving abilities with attention to\r\n detail�\r\n Strong project management skills with�the ability�to\r\n manage multiple priorities simultaneously\r\n\r\n\r\n\r\n\r\n\r\n\r\n

LIMITATIONS ON SELECTION

This recruitment is limited to\r\ncurrent Department of Juvenile Services (DJS) employees only. \r\n

SELECTION PROCESS

Please ensure that your completed application includes\r\nsufficient information to demonstrate that you meet the qualifications for this\r\nrecruitment. All documentation related to your qualifications must be submitted\r\nby the closing date; information received after this date will not be\r\nconsidered. Candidates who meet the qualifications will remain on the certified\r\neligible list for a period of one (1) year. This list may also be used to fill\r\nsimilar positions within this classification in the future.\r\n

EXAMINATION PROCESS

\r\nThe\r\nassessment will involve a rating of your application based on your education,\r\ntraining, and/or experience as it relates to the position's requirements.�Therefore, it is essential that you\r\nprovide complete and accurate information on your application.�Incomplete\r\napplications will not be accepted. Please report all relevant experience and\r\neducation.�For education obtained\r\noutside the U.S.,�you will be required to provide proof of\r\nequivalent American education, as determined by a Foreign Credential Evaluation\r\nService, at the time of hire. Please complete the supplemental questionnaire,\r\nif applicable. They will be used when rating applications. Please note that\r\nyour answers on the supplemental questionnaire must correspond to the\r\ninformation provided on your completed application to receive credit. Missing\r\nor incomplete supplemental questionnaires may impact the overall rating of your\r\ncompleted application.\r\n\r\n\r\nIf\r\nyou are a Veteran applying for this position, please submit your DD 214 Long\r\nForm with your completed application to receive proper credit.\r\n\r\n\r\n

BENEFITS

STATE OF MARYLAND BENEFITS\r\n

FURTHER INSTRUCTIONS

\r\nThe online application process is STRONGLY recommended. However,\r\nif you are unable to apply online, you may submit a completed paper application\r\nand supplemental questionnaire responses via email or fax to the addresses\r\nprovided below. If using fax or regular mail, ensure each page includes your\r\nFirst and Last Name, the Recruitment Number (located at the top of the\r\nposting), and the last four digits of your SS#. Paper application materials\r\nmust be received by 5:00 PM on the closing date for the recruitment.\r\nApplications received after this time, or those with incorrect forms, will not\r\nbe accepted. Postmarks will not be considered.\r\n\r\n\r\nMaryland Department of\r\nJuvenile Services�\r\nOHR-Recruitment &\r\nExamination Unit�\r\n217 E. Redwood Street�\r\nBaltimore, MD 21202�\r\nAttn: Nicole Jones, Recruitment # 26-004489-0004�\r\nFax number\r\n410-333-4188�\r\nTTY Users: call via\r\nMaryland Relay\r\n\r\n\r\n\r\nIf you are having difficulty with your user account or have\r\ngeneral questions about the online application system, please contact the Maryland\r\nDepartment of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov. Should additional information regarding this\r\nrecruitment be required, please contact the Maryland Department of Juvenile\r\nServices, Recruitment and Examination Unit at djs.careers@maryland.gov. Include the Recruitment Title/Number that is\r\nlocated at the top of the bulletin.\r\n\r\n\r\n\r\nAs an equal opportunity employer, Maryland is committed to\r\nrecruiting, retaining, and promoting employees who are reflective of the\r\nState’s diversity.\r\n\r\n\r\n\r\nDJS values the experience gained by Veterans while serving our\r\ncountry. Veterans are welcome to apply for all current recruitments.\r\n\r\n\r\n\r\nBilingual applicants and people with disabilities are welcome to\r\napply for all recruitments.\r\n\r\n\r\n\r\nCandidates with lived experience relating to the criminal/juvenile\r\nlegal system are encouraged to apply.\r\n\r\n\r\n\r\nWe welcome experienced professionals transitioning from federal\r\nservice to explore rewarding career opportunities.\r\n\r\n\r\n