Helpdesk Specialist

Please Note: This is a Utah-based position, which will require regular in-office days each week. Additionally, employment with Medallion Bank is contingent on passing both a background check and maintaining a clean background.

Who we are:

At Medallion Bank we finance fun! We are an industrial loan bank that specializes in providing consumer loans for the purchase of recreational vehicles, boats, home improvement, and offering loan origination services to fintech partners. We work directly with thousands of dealers, contractors and financial service providers serving their customers throughout the United States. Medallion Bank is a small company with a big impact. We recognize our employees as our greatest asset and have a culture to prove it! 

How You Will Support the Team:

You will be responsible for providing software, hardware, and basic desktop and network support to users in multiple locations. Responsible for Tier 1 support, which includes installing, upgrading, repairing, and lifecycle management of PCs and software, troubleshooting issues, problem-solving, and working closely with key vendors to address issues, plus onboarding and offboarding employees.

What We Are Looking For:

• Provide high quality hardware and software support to Medallion Bank users across multiple office locations. Range of support includes, but is not limited to, Windows desktop hardware, operating systems, Active Directory administration, networking, printers, cloud-based phone system, Microsoft and Adobe production software, as well as specific software applications associated with lending and banking-related activities.
• Work closely with users and other support staff to ensure that the functionality and availability of the desktop devices and applicable software meets requirements.
• Responsible for all Help Desk coverage by providing phone, email, and hands-on support, ensuring all Help Desk tickets are addressed in a timely and efficient manner.
• Ensure consistent and high-quality problem resolution, which includes reassigning or escalating advanced inquiries or issues to appropriate staff, if needed.
• Install, configure, and operate computer hardware and software to help users work effectively.
• Participate in onboarding and offboarding employees, including software and hardware setup and systems activations and deactivations.
• Capture proper documentation and approvals in accordance with change management procedures.
• Performs other duties as assigned.

You would be a GREAT fit with these skills:

• Problem investigation, resolution, follow-up, continuous improvement, documentation and ensuring compliance with company requirements for client hardware and software support.
• Working knowledge of desktop hardware, printers, scanners, and other peripheral devices.
• Experience with software and hardware inventory, licensing, and warranties.
• Extensive knowledge of Microsoft Office 365 products and Adobe production software.
• Excellent written and verbal communication and interpersonal skills.
• Self-motivated with a strong work ethic.
• Superior analytical and problem-solving abilities, including exceptional attention to detail and strong organizational skills.
• Must be able to occasionally lift up to 75 pounds.

Preferred Level of Experience:

• Minimum 3 years recent, relevant experience in a help desk or support role providing PC support required.
• Minimum 2 years’ experience in Active Directory and Office 365 products required.
• At least 2 years’ experience working with networking systems, including cabling, switching, routing, and VPN preferred.
• Banking experience or experience in a regulatory environment is a plus.
• Azure experience and certification(s) a plus.  

What’s in it for YOU?

• Comprehensive benefits including medical, dental, vision, disability, and life insurance
• 401K with a company match
• PTO including 11 federal paid holidays off, vacation time and sick time
• Financial Wellness Program
• Volunteer Opportunities
• Awesome company culture and co-workers who love to work here!
• Work Life Balance – We don’t use that term lightly!
• Company Wide Open Door Policy
• Hybrid Work Schedule for positions that qualify