Application Support Engineer

MeDirect is a Maltese digital bank, founded in 2004, with over 160,000 clients and operations in Malta and Belgium. We offer a wide range of financial services to both retail and corporate clients, including daily banking, savings, and corporate services.

We are always on the lookout for driven and creative individuals who are eager to grow their career while helping us deliver cutting-edge digital banking experiences. At MeDirect, we encourage collaboration, innovation, and continuous learning, ensuring our people thrive in a dynamic environment.

Role Overview: 

We are seeking a motivated Application Support Engineer to join our Applications Support team. The successful candidate will work closely with senior application support staff—particularly shadowing and learning to support critical 24/7 core banking systems operations.

This is an excellent opportunity for someone early in their DevOps career who is eager to learn, grow, and gain hands-on experience with enterprise-grade applications, deployments, monitoring, automation, and infrastructure operations. The role will involve night-shift coverage together with support for evening/night deployments, helping to reduce workload on the senior application support engineers.

Duties and responsibilities:

• Shadow and learn from senior application support
  engineers to understand daily operational processes.
• Monitor system health, alerts, and scheduled jobs; escalate issues as required.
• Learn and support CI/CD pipelines, automation tooling, configuration management, and scripting.
• Maintain accurate documentation of procedures, deployments, and system changes.
  
• Contribute to knowledge sharing and process improvements.
• Work closely with the senior DevOps team and cross-functional teams (Apps DBA, Infrastructure, Development).
• Support system upgrades, patching, and routine maintenance activities.
• Assist with Core Banking system application deployments (including evening/night deployments).
• Support incident response, troubleshooting, and emergency interventions.
• Provide night-shift support for core banking systems (after a structured training period).

Required knowledge, skills and experience:

Essential:

• Basic understanding of Linux systems and shell scripting.
• Knowledge of DevOps concepts such as CI/CD, monitoring, automation, and version control (Git).
• Willingness and ability to work regular night shifts.
• Strong troubleshooting skills and a proactive mindset.
• Passion for learning new technologies and improving operational processes.
  

Desirable:

• Application servers (Apache Tomcat/IBM WebSphere)
• Containers/OpenShift/Kubernetes
• Monitoring tools (Zabbix, Prometheus, Grafana)
• Database concepts (Oracle, PostgreSQL, SQL Server)
• Experience with deployment processes or supporting production systems