Supervisor, Operations

Job Purpose The Supervisor, Accounts Receivable Services is responsible for monitoring and overseeing the daily activities of their AR team including inventory management and staff training.   Duties and Responsibilities Monitors and coordinates follow up activities to ensure work assignments are equitable, and accounts receive timely follow up and collection goals are met Perform weekly QA review of their team’s work Weekly review of staff productivity reports Provide weekly staff productivity updates to the AR Analyst  Provide assistance/resolution to external and internal client inquiries  Prepares and maintains reports or logs as required  Maintain a current working knowledge of all healthcare related issues and regulations  Identifies issues and works with the manager and director to get them resolved  Provide training, monitoring and feedback as well as disciplinary action as necessary  Maintain a professional attitude  Maintain confidentiality at all times  Monitors their teams attendance and PTO usage Other duties as assigned by their management team Responsible for ensuring that remote client access to is disabled for terminated or transferred employees when applicable in a timely fashion Understand and comply with Information Security and HIPAA policies and procedures at all times and ensure all direct reports are trained and in compliance of said policies and procedures at all times. Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards and enforce such for all direct reports Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties for your respective team Report any security or HIPAA violations or concerns for your team to the HIPAA Officers in a timely fashion Qualifications 3+ years experience in a hospital business office setting or similar setting Experience in Hospital/Facility billing and Home Infusion billing Ability to work well individually and in a team environment  Must be reliable, responsible, goal oriented and flexible  Excellent interpersonal, communication and organizational skills  Strong verbal and written skills in order to effectively communicate with patients, co-workers, insurance companies, hospital staff, and clients  Working Conditions Work Set-Up: Onsite Work Schedule: Night shift, US hours Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.   Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress. Work Environment: The noise level in the work environment is usually minimal.   Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.