Care Coordinator

The Care Coordinator supports individuals by providing information, developing connections with community and behavioral health resources, and coordinating care services, including Medication-Assisted Treatment (MAT) and psychiatric care. The role also involves coordinating referrals and establishing aftercare and discharge plans.

Pay Rate: $19 - $21 an hour

Open Shift: Monday through Friday 8am-4pm (40hrs)

• →Assist clients in accessing needed services by providing information, making referrals, coordinating care, and ensuring follow-up.
• → Develop and maintain connections with community resources and behavioral health services, including those available through clients’ insurance.
• → Coordinate MAT, psychiatric services, and other clinical supports during residency and assist with aftercare planning post-discharge.
• → Support clients in identifying recovery goals and developing individualized service plans in collaboration with the treatment team.
• → Advocate on behalf of clients to ensure timely access to benefits, housing, healthcare, and other essential services.
• → Document all client contacts, service coordination activities, and progress in accordance with agency policies and confidentiality standards.
• → Engage with clients regularly to assess ongoing needs, provide support, and update care plans as appropriate.
• → Maintain communication with external providers to ensure coordinated and continuous care across services.
• → Provide crisis support and assist in developing crisis prevention and response plans when needed.
• → Collaborate with program staff to ensure services are trauma-informed, person-centered, culturally responsive, and aligned with agency standards and regulations.

The GRIT program at MHA provides residential rehabilitation for individuals with substance use challenges and co-occurring mental health conditions. Residents participate in individualized counseling, recovery-focused programming, and community activities such as education, job training, or employment, all within a structured and supportive environment. With locations in Springfield (men’s programs) and Holyoke (LGBTQIA+ program), GRIT combines the comforts of home with access to vital resources. A skilled, multidisciplinary team works closely with each resident to support recovery, personal growth, and long-term stability, while creating personalized aftercare plans for a successful return to the community.

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Valid driver’s license, adequate auto insurance, a clean driving record, and a reliable vehicle during work hours.

• High School Diploma or equivalent (GED) required.
• Bachelor’s Degree in a related field preferred.
• Prior experience in Human Services required.

• Certified (or ability to become certified) in medication administration (MAP), CPR, and first aid.