Schedule: This position will not have specific, regular hours, but will cover for vacation requests primarily for PM and weekend shifts. Hours may vary from week to week depending on department need.

The Guest Services Assistant (GSA), Information desk, Greeter and Health Screener is the front door Ambassador to all patients, families, visitors, physicians, affiliates, students, clergy and employees. The GSA position ensures each customer receives exceptional assistance as related to: information, health screening, visitor management, directions, wayfinding, concierge services, transportation, and guest lodging.

This position may have a primary focus to either the Guest Services Desk or the Information/Greeter/Health Screening desk but expected to provide support to either area to maintain operational needs.

The GSA coordinates scheduling of all contracted interpreters, is responsible for cash reconciliation and cash handling, external transportation billing and cash posting, and maintains Lost & Found items.

The Information/Greeter/ Health Screener desk will initiate positive customer service relations by demonstrating a welcoming personality for patients, family, visitors, and team members. Conducts wellness screening according to organizational and CDC guidelines to ensure our patients, families, visitors, and team members entering our facilities meet the established criteria. Aids in keeping a safe environment in the hospital areas where screening stations are located. Supports the management of patients and visitors entering into the lobby for hospital and hospital-based clinics.

Why UnityPoint Health?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few:    

Expect paid time off, parental leave, 401K matching and an employee recognition program.

Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

Tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.

Join our team of experts and make a difference with UnityPoint Health.

Required Qualifications:

High School Diploma or GED
2 years of post-high school experience in a fast-paced office/reception type setting, health care setting or customer service field
Knowledge of MS Office Suite especially Excel, Word and Outlook
Must have solid computer and typing skills
Strong math skills with ability to work with money and dispense change correctly

Preferred Qualifications:

EPIC scheduling experience
Cash handling experience
Public Notary
Knowledge of medical terminology and hospitality services
Familiarity with hospital departments, staff, locations, and general functions
Prior receptionist, administrative, or clerical experience preferred.

Guest Services Assistant/Health Screener; 0.0 FTE, All Shifts

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