Product Manager - Telecom Expense Management Software

United States·New Yorkmid

Product ManagementProduct Manager

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Quick Summary

Key Responsibilities

Customer Experience & Portal Define and execute the product vision for Bruin's customer-facing portal,

Requirements Summary

7+ years in Product Management, ideally with exposure to enterprise SaaS, telecom, or managed services platforms Demonstrated experience owning customer-facing product surfaces — portals, dashboards,

Technical Tools

Product ManagementProduct Manager

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.

We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.

MetTel's Bruin platform is the operational backbone behind 5,000+ enterprise and federal customers. As Product Manager for Bruin Platform, you'll own the customer-facing product surface that those customers use every day: the portal experience, administrative tooling, self-service workflows, order and checkout flows, notifications, and reporting. This is a high-visibility role with direct impact on customer retention, NPS, and platform revenue.

You'll report into the AVP of Mobile Products and collaborate closely with engineering, UX, customer success, and enterprise sales. You'll be the voice of the customer inside the product org — and the voice of product priorities with every external stakeholder.

Responsibilities

~1 min read

Requirements

~2 min read

7+ years in Product Management, ideally with exposure to enterprise SaaS, telecom, or managed services platforms

Demonstrated experience owning customer-facing product surfaces — portals, dashboards, or self-service applications — with measurable outcomes

Track record of translating complex technical and operational requirements into intuitive, customer-focused solutions

Bachelor's degree in Business, Engineering, Telecommunications, or a related field; MBA a plus

Skills & Competencies

Strong analytical instincts: comfortable modeling business cases, interpreting usage data, and designing experiments to validate decisions

Excellent communication and stakeholder management — able to influence cross-functional teams without direct authority

Organized and methodical: capable of managing multiple initiatives concurrently without losing sight of the critical path

Comfortable working in Jira, Confluence, and modern analytics tooling; familiarity with APIs and platform integrations is a strong plus

Experience with TEM, MDM, or managed mobility platforms is advantageous but not required

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $165,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Keywords: ProdManagement, Product, SaaSProducts

MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

To learn more about our company visit us at www.mettel.net