Sales Support Analyst

Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.

Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.

We are seeking a detail-oriented and dependable Sales Support Analyst to support our Sales Performance Department. The ideal candidate will focus primarily on data entry, report generation, and reporting accuracy to support business decisions.

• →

  Audit and review recorded sales calls to assess quality, compliance, and adherence to company standards; provide structured feedback and escalate issues where necessary.

• →

  Monitor daily sales team activity and ensure timely, consistent client engagement across all assigned accounts and pipelines.

• →

  Maintain, update, and distribute accurate sales performance reports and tracking sheets using Excel on a daily, weekly, and monthly basis.

• →

  Collaborate with the sales team to support outreach campaigns, follow-up workflows, and lead management activities.

• →

  Manage and update client data within the CRM system (preferably CCRM Antelope), always ensuring data integrity and completeness.

• →

  Identify operational gaps within the sales support function and proactively recommend process improvements.

• →

  Support onboarding documentation, client audit trails, and compliance reporting as required.

• →

  Liaise with internal departments including Compliance, Operations, and Finance to resolve client queries and escalate issues as needed.

• Minimum 1 year of experience in the forex or broader financial services industry, preferably in sales operations, client services, or a related analytical/support function.

• Proficiency in Microsoft Excel, including formulas, pivot tables, data validation, and reporting tools.

• Hands-on experience with CRM platforms; CCRM Antelope experience is a strong advantage.

• Strong analytical mindset with exceptional attention to detail and accuracy under pressure.