Head of OTC Sales

Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.

Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.

MultiBank.io is the regulated cryptocurrency exchange under MultiBank Group, offering a user-friendly platform for instant, secure trading including Bitcoin, Ethereum and more. As we expand our offerings in the cryptocurrency space, we are looking for a Head of OTC Sales to join the team.

We are seeking an experienced and commercially driven Head of OTC Sales to lead and scale our crypto OTC business. This role will be responsible for driving institutional and high-net-worth client acquisition, growing OTC trading revenues, overseeing key client relationships, and leading the expansion of our digital asset conversion business across regional and international markets.

The ideal candidate combines strong commercial instincts with deep knowledge of crypto markets, OTC trading operations, liquidity flows, and institutional client management. This individual will lead the OTC sales strategy, manage strategic accounts, oversee desk performance, and work closely with trading, treasury, compliance, and operations teams to ensure scalable and sustainable growth.

This is a high-impact leadership role suited for someone with a strong network within the crypto industry, a proven revenue-generation background, and experience operating within fast-paced digital asset environments.

• Develop and execute the OTC sales strategy to drive revenue growth, transaction volume, and client acquisition across crypto markets.

• Build, manage, and expand relationships with:

  • High-net-worth individuals (HNWIs)

  • Institutional crypto investors

  • Crypto funds and trading firms

  • Family offices

  • Corporate crypto clients

  • Liquidity providers and strategic partners

• Lead the OTC desk in generating and converting inbound and outbound business opportunities into executed crypto trades.

• Drive consistent growth in OTC transaction flow, wallet share, and repeat client activity.

• Oversee pricing strategies, spreads, markups, and transaction profitability while ensuring competitiveness and efficiency.

• Collaborate with marketing and business development teams to support referral partnerships, KOL channels, institutional onboarding, and strategic growth initiatives.

• Identify new market opportunities, products, and client segments to expand the OTC crypto business.

• Act as a senior relationship lead for strategic and high-value crypto clients.

• Ensure exceptional client service standards throughout the full transaction lifecycle.

• Maintain regular engagement with clients through market updates, liquidity discussions, pricing opportunities, and tailored trading solutions.

• Handle complex client escalations and ensure timely resolution of issues.

• Represent the company at crypto conferences, networking events, and industry meetings.

• Build, mentor, and manage the OTC sales team, including setting KPIs, revenue targets, and performance standards.

• Establish scalable sales processes, onboarding frameworks, and client engagement standards.

• Foster a high-performance culture focused on accountability, client trust, collaboration, and commercial results.

• Work closely with senior leadership to provide reporting on revenue, desk performance, client activity, and growth initiatives.

• Coordinate closely with treasury, liquidity, trading, and operations teams to ensure efficient execution and settlement of crypto transactions.

• Monitor OTC transaction flow, liquidity availability, exposure, and operational efficiency.

• Support the development and improvement of OTC workflows, CRM systems, reporting tools, and operational controls.

• Ensure accurate recordkeeping, transaction documentation, wallet verification, and reconciliation procedures are maintained.

• Oversee large block trades, crypto conversions, and settlement coordination across multiple digital assets and counterparties.

• Ensure all OTC activities are conducted in line with internal compliance policies, AML/CFT procedures, sanctions screening requirements, and client onboarding standards.

• Partner closely with Compliance, Legal, and Operations teams to maintain strong operational controls and transaction monitoring processes.

• Promote a strong culture of compliance, ethical conduct, and risk awareness across the OTC function.

• Escalate suspicious activity, operational risks, or compliance concerns promptly and appropriately.

• Ensure client communications and sales practices align with company standards and applicable digital asset industry requirements.

• 6+ years of experience in crypto OTC sales, institutional crypto sales, digital asset trading, or crypto business development roles.

• Minimum 2+ years of leadership or team management experience.

• Proven track record of driving revenue growth and building institutional or HNWI relationships within the crypto industry.

• Strong understanding of:

  • Crypto markets and digital assets

  • OTC trading operations

  • Fiat-to-crypto and crypto-to-crypto workflows

  • Liquidity management and pricing dynamics

  • Blockchain settlement processes and wallet infrastructure

• Experience working within crypto exchanges, OTC desks, digital asset brokers, or trading platforms is highly preferred.

• Strong network across institutional crypto clients, traders, funds, family offices, or liquidity providers is highly advantageous.

• Excellent commercial, negotiation, and relationship management skills.

• Strong analytical and numerical capabilities with experience managing spreads, margins, pricing, and trading volumes.

• Ability to operate effectively in a fast-paced, high-growth crypto environment.

• High attention to detail, professionalism, and integrity when handling high-value financial transactions and client relationships.

• Strong communication and stakeholder management skills.

• Proficiency with CRM platforms, trading systems, Excel, and OTC operational tools.

• Fluent in English; Arabic is a strong advantage.