Scheduling Specialist

United States·San Diegomid

OtherScheduling Specialist

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Quick Summary

Key Responsibilities

Assists with management of SOC scheduling, back-fill coverage, including nights and weekends. Responsible for excellent customer service to our patients, partners and people.

Requirements Summary

High school graduate with a minimum of 1 year of scheduling experience. Healthcare experience strongly preferred. Proficient in MS Office Suite.

Technical Tools

OtherScheduling Specialist

Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission—to take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum. We believe our people, partners, patients and their families deserve care delivered with Compassion, Accountability, Respect, Excellence and Service (CARES), Mission Healthcare’s core values. By joining our team, you will have the opportunity to impact patient’s lives daily and grow your career in a culture of collaboration, compassion, and commitment. We are excited to continue to grow our mission family!

Mission Healthcare offers competitive benefit packages designed to support the well‑being of our team.
Benefits Available to All Benefit-Eligible Employees

401(k) retirement savings plan
Mileage reimbursement
Employee Assistance Program (EAP)
Paid vacation, sick leave, and holidays
Tuition Reimbursement

What We Offer

~3 min read

✓Medical, dental, and vision insurance

✓Flexible Spending & Health Savings Accounts

✓Disability, life, and AD&D insurance

✓Pet insurance

✓Assists with management of SOC scheduling, back-fill coverage, including nights and weekends.

✓Responsible for excellent customer service to our patients, partners and people.

✓Strong communication to our patients/customers to ensure a high quality experience.

✓Partners with our clinicians to confirm coverage and TIC.

✓Maintains a master SOC scheduling coverage calendar.

✓Monitors all SOC workflow, including coordination notes.

✓Monitors all SOC scheduling reports to ensure accuracy and timeliness for each branch.

✓Emails evening and weekend on-call information to the branch to confirm accuracy.

✓Maintains accuracy of master zip code lists per branch as staff changes occur.

✓Coordinates field staff schedules to maintain proper productivity.

✓Coordinates caseloads with clinicians to determine which clinicians will be overseeing the SOC.

✓Speaks with patients regarding when employees are scheduled for SOC visits.

✓Contacts staff regarding new patients on their schedules for same day or past dates.

✓Collaborates with intake, insurance, BOM/BOS departments, the clinical supervisors, and the branch directors to resolve any scheduling issues/concerns/hard stops.

✓Reports high level issues to the Scheduling Supervisor on a weekly basis, or more frequent if necessary.

✓High school graduate with a minimum of 1 year of scheduling experience.

✓Healthcare experience strongly preferred.

✓Proficient in MS Office Suite.

✓Proficient in Microsoft Excel

✓Minimum of 1 year Customer Service

✓Ability to adapt and Multitask

✓Excellent communication and problem solving