Veterinary Customer Service Representative - Encino

Information about the Role:

• Facilitating member appointments
• Working closely with technology
• Acting as a liaison between our in-clinic team, and our clients
• Ensuring clinic cleanliness
• Staying active, including moving and lifting packages of varying weight
• Identifying local marketing opportunities to drive regional membership growth
• Partnering with Modern Animal’s marketing team to implement local marketing efforts, including but not limited to flyering, facilitating local partnerships, and representing Modern Animal at community events
• Acting as a Modern Animal brand ambassador, including implementing local marketing efforts to grow your clinic membership base as needed
• Living and modeling the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment

• Exceptional verbal and written communication skills
• Passion for customer service
• Strong work ethic with an emphasis on organization
• Adaptability and open-mindedness
• Team player mentality and a friendly disposition
• Ability to anticipate the needs of veterinarians and paraprofessionals
• Willingness to grow and adapt
• Inclination to embrace change and work together to build an optimal solution for all

Timeline: This office is scheduled to open in QXXX of 2022. We kindly request that you apply for this position no later than XXXX as there may be active external recruiting happening. The approximate date of your transfer will be determined at the time your transfer is approved.

Qualifications for an Internal Transfer:

• Must be in current position at least nine (9) months and be in good standing. Good standing is defined as not being on any active corrective action or having an in-progress performance improvement plan (PIP). The nine-month waiting requirement may be waived and exception will be made by the Hiring Manager for the position.

Process:

• If you are interested in applying for this role, please discuss with your manager first.
• After you've connected with your manager, please submit an application and answer any relevant questions when submitting. You will not need to submit a formal resume, it's optional and not required.
• Please note, these conversations occur on a regular cadence and communication may take several weeks. Your Manager, Area Manager or the clinics Hiring Manager will be in touch directly. 

The pay range for this position is $XX - $XX per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location.