Renewals Manager

MongoDB is looking for a driven, results-oriented, and experienced Renewal Manager (Senior IC) to join our Renewals Team in the EMEA region. In this role, you will play a key part in delivering a world-class renewal experience for our customers across the UK, Nordics, and Benelux markets, while driving strong retention outcomes for MongoDB’s business.

Success in this role requires exceptional communication and interpersonal skills, operational excellence, advanced deal formulation and negotiation experience, and the ability to build solid relationships with internal stakeholders. We are looking for a senior professional who thrives in a fast-paced, ever-changing environment and who is motivated by the opportunity to have a major impact on their team, customers, and MongoDB's business.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

As a Renewal Manager at MongoDB, you will be responsible for managing the commercial renewal process for our Enterprise Growth customer base, ensuring the seamless continuation of their partnerships with MongoDB and maintaining strong customer relationships. You will work closely with our Sales and Customer Success teams to offer an outstanding customer experience, ultimately contributing to the growth and retention of our customer portfolio within your territory.

• Proactively manage the end-to-end renewal process for assigned customer accounts, owning timelines, coordination, and execution to drive high retention outcomes and maximize Renewal Rates
• Work strategically on upcoming renewals, engaging with customers 120 days in advance to secure timely, predictable renewals
• Prepare complex renewal quotes and contracts, ensuring accuracy and strict compliance with company policies

• Build and maintain strong relationships with key customer stakeholders to understand their consumption patterns, business needs, and challenges
• Act as a trusted commercial advisor to customers, providing insights and solutions to maximize the value they receive from MongoDB, including the strategic integration of Professional Services

• Utilize data and reporting tools to track renewal performance, accurately forecast risk and revenue, and proactively identify at-risk accounts. Knowledge of Tableau and Salesforce are a plus!
• Provide regular, detailed updates to the EMEA management team on renewal status, forecasts, and key performance metrics

• Work closely with Sales, Customer Success, Legal, and Finance to ensure a highly coordinated, frictionless approach to renewals and expansions.

• Experience: 5+ years of customer-facing sales, account management, or revenue-carrying experience within a fast-paced, competitive SaaS or technology environment
• Track Record: A proven history of quota-carrying experience with a focus on closing renewals, managing commercial outcomes through to execution, and consistently exceeding targets (Excellence clubs, awards!)
• Negotiation Skills: Strong problem-solving, organization, and commercial negotiation skills, with experience handling complex contractual terms
• Communication: Outstanding verbal and written communication skills, with the ability to confidently present to a diverse, senior audience both internally and externally
• Agility: The ability to effectively prioritize and manage a high volume of concurrent opportunities in a dynamic environment
• Relationship Building: A natural talent for building solid, collaborative relationships with internal cross-functional teams and external stakeholders
• Domain Knowledge: Prior exposure to database, cloud, and infrastructure technology is highly preferred
• Location requirement: Must be based in, or willing to relocate to, Dublin, Ireland

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426311