Customer Care Associate B2C

Monizze is on a mission to help employers support the well-being and engagement of their people.

From our roots in electronic meal, eco, and gift vouchers, we’ve evolved into a comprehensive Reward Management System, offering smart, flexible, and human-centered salary solutions.

To support our growth, we’re expanding our Customer Care team with a Customer care associate dedicated to supporting the end users of our solutions. You’ll be the friendly voice behind Monizze, helping end users solve their questions quickly and ensuring they have the best possible experience with our products.

💪 Your purchasing power is optimized – the motto is true for clients & employees
🌴 30 days off per year: 20 legal holidays + 6 ADV/RTT + 4 Monidayzz
🏠 Homeworking flexibility with days of remote work and a monthly allowance to make it comfy
🌍 Work from abroad up to 4 weeks a year (after 6 months @ Monizze)
🧇 Belgian roots, mindset & attitude: a cool and informal atmosphere – one of the best things since waffles
🚀 Disrupting and innovative: we digitalized the market and keep pushing innovation in every aspect
🧠 Your growth is our growth: unlimited learning opportunities (languages, personal growth, hard skills,...)
👪 Your health and your family's health is covered by our hospitalization insurance
✨ Internal mobility is regularly an option for anyone looking to evolve or change jobs or departments
🏠 Homeworking opportunities and overall flexibility
🧳 A yearly trip with all your colleagues to celebrate our achievements
➕ We do much more for our employees, but we needed space to describe the job! We'd love to tell you about it though, so ask us!

• Respond to incoming questions from individual customers via phone, email, or other support channels

• Provide clear, friendly, and efficient assistance to help end users understand and use their Monizze cards, app, and services

• Investigate and resolve common questions about about card usage, payments, balances, or account access

• Escalate more complex cases when needed and ensure proper follow-up

• Handle a high volume of requests while maintaining quality and customer satisfaction

• Keep customer records up to date and follow internal procedures

• Monitor and respond to end user messages on social media when necessary

• Contribute to improving the customer experience by sharing feedback and recurring issues with the team

• Bilingual French / Dutch: fluent in both national languages

• Notion of English is a must because of the working environment

• Excellent communication skills: you are friendly, clear, and patient with customers

• Strong empathy: you enjoy helping people and making their day easier

• Customer oriented mindset: you focus on practical solutions and positive experiences

• Good stress management: you can handle a high volume of requests calmly and efficiently

• Attention to detail and organisation to ensure accurate follow-up of customer cases

• Team spirit: you collaborate easily with colleagues to find solutions and improve service

• Flexible and polyvalent: ability to handle a variety of tasks and to work on a rotating schedule, including occasional Saturday shifts