Spa Therapist

Company: Ocean Hotels Barbados

Position Summary

As the Spa Therapist, you will be responsible for providing professional wellness therapies, beauty treatments and massage treatments to our clients.  

Duties and Responsibilities

• Perform different spa services such as body treatments, massages, hair removals, facials, pedicure and manicure. 
• Take care of working equipment and sample inventory of products. 
• Manage client files. 
• Manage and keep the room cleaned and stocked. 
• Respond to all customer questions, needs and wants. 
• Suggest treatments to customers based on their needs. 
• Upsell when appropriate. 
• Adhere to hygiene standards and health and safety regulations. 
• Stay up to date with latest trends and best practices.
• Attend educational seminars.
• Be on time for shifts and maintain a consistent, regular attendance record. 
• Properly open and close spa each day according to Standard Operating Procedures.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests. 
• Handle guests’ questions and concerns promptly, professionally and courteously. 
• Maintain complete confidentiality in all guest matters in accordance with company policy. 
• Maintain a clean; safe, fully stocked and well organized work area. 
• Ensure adequate stock of supplies and equipment; inform management when stock is low. 
• Maintain a positive attitude and contribute toward a quality work environment. 
• Regularly attend, participate in and support training and staff meetings for the spa. 
• Assist in all areas of spa operation as requested by management. 
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention

Position Requirements

• Must be detail-oriented and have the ability to multitask. 
• Ability to be efficient and productive in a fast-paced environment. 
• Must have enthusiasm and possess excellent customer service skills. 
• Must possess basic math and money handling skills. 
• Enjoy working with people and possess a friendly and outgoing personality. 
• Excellent communication, listening and computer skills. 
• Must be a team player.
• Good time management skills.
• Positive attitude and patience.

Education and Experience

• A  minimum of 3 years of experience as a Spa Therapist or similar role 
• A minimum of 3 years of experience in massage techniques, manicures, pedicures, hair removal and other face and body beauty treatments 
• Some experience with sales
• Degree or current license in aesthetics or physiotherapy