MOO is all about making great design available to everyone. We do that by producing premium print and branded merchandise. But it’s as much about how we do it, leading with design, technology and sustainability.
Founded in 2004, we’ve come this far by being obsessed with the happiness of our customers. Along the way, we’ve built an award-winning and much-loved brand, with exceptional customer satisfaction and Trustpilot ratings. Those customers are typically small and medium-sized businesses based in North America, the UK, and Europe – businesses that, like us, value design and see the brand-building power of putting something real in people’s hands.
We’ve received the highest business award in Britain, ‘The Queen’s Award for Enterprise’. Part of Tech Nation’s ‘Future Fifty’, we’ve been profiled in the Financial Times, and ranked in the Guardian’s top 10 UK start-ups.
Today we are over 350 people, headquartered in the UK but with many of our people based in the USA and South Africa.
The Customer Design team, a branch of the MOO Creative Department, is a group of highly talented and efficient graphic designers primarily tasked with servicing our valuable Business Customers.
This is an exciting opportunity in our Cape Town hub for an mid level graphic designer who can produce high-quality, impactful layouts that capture and promote our Business Customers' vision under tight deadlines. This role requires organization, collaboration, creativity and a keen eye for detail, all executed with clear communication amongst internal stakeholders and external partners.
Create bespoke designs for MOO Business Customers across our full product range that exhibit an adherence to brand guidelines and production specifications
Effectively communicate with Sales, Production and Customer Success to troubleshoot and complete design requests
Collaborate with cross-functional partners to produce eye-catching design work for external partnerships and internal MOO-branded resources
Ability to quality check and spot on screen file issues to problem solve any customer print and/or design issues
Consistently meet strict turnaround times on all assignments
Note that these hours are 2-11PM to support customers in the US market
Proven knowledge and experience with Adobe Creative Cloud (Indesign, Illustrator, Photoshop)
Proficient retouching skills - ability to incorporate changes on raw files
Proficient presentation skills - ability to both build presentations and present to our internal and external customers
Fanatical about the smallest of details
Demonstrated digital print knowledge and experience working with digital presses including foil and UV printing
The ability to read, understand and question a brief to deliver exceptional work
Knowledge of typography and best practices for kerning, leading, tracking and font management
Knowledge and awareness of current design and technology trends and how to apply them to customer design work
An appreciation of creative standards and design best practices
Excellent time management skills, independently balancing immediate needs with longer-term projects
Passionate about people – customers and internal stakeholders, alike
The ability to give and receive constructive feedback to effectively complete design requests
Passion for inspiring and mentoring a team, encouraging experimentation of new styles, tools, and processes
Empowers the team, does not micromanage
Self-motivated and a team player
Ability and willingness to adapt to and champion change
Relevant design degree or equivalent experience in an artworking role
Portfolio required - examples of AI tool usage, a plus
Customer service experience preferred
What’s it like to work at MOO?
MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance.
That’s why we offer 19 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, and paid parental leave. We’ll offer you private healthcare and life insurance. We also offer flexible work schedules with hybrid and remote working for certain roles.
Diversity Statement
We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.
As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.
