IT Support

Saudi Arabia·RiyadhFull-timemid

OtherIt Support

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Quick Summary

Key Responsibilities

maintain inventory records, goods receipt, stocktaking, maintenance follow-up and asset retirement documentation; Assist with daily monitoring,

Technical Tools

OtherIt Support

This local IT support role assists China HQ in rolling out global IT standards. You will deliver day-to-day IT support, equipment maintenance, basic network support and asset register management for office and retail stores.

Responsibilities

~1 min read

→Assist in implementing corporate IT standards, policies and security controls; support project execution, data collection and corrective action implementation;
→Support IT infrastructure deployment for offices and retail sites, including site survey, hardware racking, cable management and basic system initialisation;
→Perform standardised PC deployment, software installation, routine maintenance and endpoint troubleshooting;
→Conduct regular inspection and maintenance for AV systems, access control, CCTV, IP phones and multi-function printers;
→Support administration of DNS and DHCP services; troubleshoot common network issues on user endpoints;
→Support full lifecycle IT asset management: maintain inventory records, goods receipt, stocktaking, maintenance follow-up and asset retirement documentation;
→Assist with daily monitoring, user permission administration support and routine checks on AD, email, NAS, virtualisation and PBX systems;
→Support HQ security and network teams with on-site activities; assist in communication with local regulators, external auditors and third-party vendors, and report on-site status and issues in a timely manner;
→Maintain operational logs, technical documents and SOPs to implement standardised local IT procedures.

Requirements

~1 min read

Proactive and execution-oriented; follow defined procedures for daily IT tasks and report identified issues promptly;

Able to prioritise daily support tickets; escalate unresolved issues in a timely manner to achieve proper closure;
Practical knowledge of PC hardware, Windows OS and macOS, common office software; experience with OS reinstallation and endpoint troubleshooting;
Basic understanding of TCP/IP, DHCP, DNS and capable of resolving typical office network faults;
Hands-on IT skills to complete equipment installation and maintenance following standard operating procedures;
Basic awareness of Windows Server, Active Directory, email, NAS and virtualisation; relevant working experience is a plus;
Fluent in Arabic and English. Able to collaborate in a multicultural environment.