Moonpay15d ago

Strategy and Operations Manager

Bangalore - HybridHybridmid

OperationsOperations Manager

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Quick Summary

Overview

About MoonPay Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet. Why? Because crypto,

Technical Tools

OperationsOperations Manager

About MoonPay

Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet.

Why?

Because crypto, stablecoins and blockchain aren’t just technologies. They’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many.

What we do

MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship.

Proven at scale

Trusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. Behind those numbers are millions of real people and organizations relying on MoonPay every day.

We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. And we’re committed to doing it right. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non-negotiable.

But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be.

If you believe financial freedom should be for everyone. If you believe in building a fairer, more open financial system - we want you with us. To build systems that benefit all, we need contributions from all, regardless of background.

Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal.

As a Strategy and Operations Manager, you'll be the insights expert working with the Operations team to boost revenue and cut costs within Moonpay's dynamic crypto and payments ecosystem. You'll analyze user journeys and operations data (including integrations, partnerships, compliance, and AI opportunities) to find clear opportunities. Using SQL, Python, and visualization tools like Looker, you'll drive strategic decisions and measure success by improvements in net revenue, customer lifetime value, conversion rates, operational expenses, and the impact of data-driven projects. You'll also be a key driver in implementing these strategies, collaborating closely with Product Operations, Payment Operations, Trust & Safety, Customer Experience and Partner Success teams.

Drive data-informed strategies aligned with top company goals, partnering with the senior operations leadership team to optimize revenue growth and reduce costs across Moonpay's operations.

Perform comprehensive analysis of user journeys and various operational data points (including costs, platform integrations, partner performance, and existing workflows) to extract critical insights, identify optimization opportunities, and determine strategic areas for AI implementation within the end-to-end crypto payment lifecycle.

Perform rigorous ROI analysis for strategic initiatives and create clear data visualizations (funnels, dashboards) to communicate findings effectively to both technical and non-technical stakeholders.

Drive the implementation of data-backed strategies and improvements, collaborating closely with Product Operations, Payment Operations, Trust & Safety, Customer Experience and Partner Success teams within Moonpay.

Proactively identify and analyze opportunities to improve operational efficiency and reduce costs across processes, technology platforms, partner integrations, and through the strategic application of AI within the crypto payment flow.

Contribute to a strong rhythm of business through data-driven reporting and provide PMO support for key strategic initiatives, ensuring effective execution and tracking against KPIs in a fast-paced environment.

Increase Net Revenue Impact from Operational Initiatives

Reduce Overall Operational Expenses

Conversion Rate for Onboarding and Transaction Success

Customer Lifetime Value (CLTV)

Data-Driven Strategist & Problem Solver: 3+ years leveraging deep data analysis to drive impactful strategies in fintech/crypto, with experience in strategy consulting and/or building PMO functions.

Analytical Powerhouse with Business Acumen: Proven ability to extract actionable insights from complex datasets, applying statistical methods and ROI analysis to solve business challenges and drive strategic execution.

Visual Storyteller & Communicator: Expertise in creating compelling data visualizations and communicating findings effectively to diverse audiences, including executive stakeholders.

Tech-Savvy & Forward-Thinking: Passionate about staying updated on technology trends, particularly in crypto, payments, and AI, and exploring their practical application within strategic frameworks and project delivery.

MoonPay’s “BLOCK” values: Most importantly, though, you will embody the core principles that everyone here at the MoonPay lives by

You will be diving deep into extensive datasets spanning user behavior, operational processes, and financial performance, utilizing tools like SQL, Python, dbt, and data visualization platforms such as Looker and Count. Your focus will be on strategic initiatives aimed at driving revenue growth, optimizing operational costs, and enhancing the overall user experience. You'll also be exploring and implementing AI-driven solutions to boost efficiency and improve customer journeys, all while collaborating closely with our Product Operations, Payment Operations, Trust & Safety, Customer Experience and Partner Success teams.

Location & Eligibility

Where is the job

Bangalore - Hybrid

Hybrid — some on-site time required

Who can apply

Open to applicants worldwide

Listed under

Worldwide

Listing Details

Posted: April 14, 2026
First seen: April 14, 2026
Last seen: April 29, 2026

Posting Health

Days active: 15
Repost count: 0
Trust Level: 38%
Scored at: April 29, 2026

Signal breakdown

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Apply for this position

Moonpay

lever

MoonPay builds web3 infrastructure for the crypto economy. Our on- and off-ramp, NFT checkout and minting infrastructure provide end-to-end advisory and tools for all web3 needs in over 160 countries. Our vision is to unlock ownership for everyone and our mission is to onboard the world into web3 where people can own, create and share value freely.

Employees

350

Founded

2018

Domain

Jobs

External application · ~5 min on Moonpay's site

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