Customer Service Representative

Customer Service Representative

Department: Sales
Reports To: Director of Sales

We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join our team in a custom OEM electrical manufacturing environment and directly support our Sales team. This position plays a critical role in supporting the sales process by managing order entry, tracking project progress, coordinating internal communications, and providing excellent customer support throughout the lifecycle of each job.

The ideal candidate will possess strong organizational skills, the ability to multitask in a fast-paced manufacturing setting, and a proactive approach to customer communication and internal coordination.

This position reports directly to the Director of Sales.

·       Provide administrative and operational support to the sales team

·       Enter and process customer sales orders accurately within company systems

·       Track active orders and maintain up-to-date job status information

·       Communicate order progress, scheduling updates, and delivery timelines to customers

·       Maintain and update internal job tracking logs and project documentation

·       Coordinate with procurement, production, and accounting departments to ensure smooth job execution and customer satisfaction

·       Assist in resolving customer inquiries, order discrepancies, and scheduling concerns

·       Ensure accuracy of customer records, pricing information, and order details

·       Maintain organized project files and support management reporting requirements

·       Support continuous communication between internal teams to facilitate efficient workflow and order completion

·       Strong organizational, time management, and multitasking abilities

·       Excellent verbal and written communication skills

·       Strong customer service and relationship management skills

·       High attention to detail with accurate data entry capabilities

·       Ability to work collaboratively with cross-functional teams

·       Proficiency in Microsoft Office applications and ERP/order entry systems preferred

·       Previous experience in manufacturing, OEM, electrical industry, sales support, or customer service environments preferred

·       Ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment

·       Own Real Impact: This role sits at the center of execution—your work directly impacts order accuracy, project flow, and customer satisfaction across every job.

·       Operate at Speed: Moonshot is a high-growth environment supporting the AI infrastructure boom. Priorities move fast, expectations are high, and strong operators stand out quickly.

·       Build & Improve Systems: You won’t just follow process—you’ll help improve how we track orders, communicate across teams, and execute more efficiently as we scale.

·       Grow with the Business: You’ll gain exposure across sales, production, and delivery, building a foundation to grow into operations, project management, or sales over time.