Case Manager

Our Medical Malpractice department is looking for a detail-oriented and compassionate Case Manager to join our team. In this role, you'll be the critical link between clients and our legal teams - guiding clients through a difficult process with empathy while ensuring cases move forward with efficiency and precision.

 This role will work out of our Winter Park office, located 1560 N Orange Ave Suite 300, Winter Park, FL, 32789

• →Serve as the primary point of contact for clients through initial case investigation
• →Lead the initial investigative case workup — gathering detailed medical histories & documentation needed to support potential malpractice claims and ensuring our case management platform is up to date
• →Maintain accurate, well-organized case files and leverage Morgan & Morgan's case management system to track and document case progress
• →Collaborate closely with operations, attorneys, and support staff to advance cases in a timely manner and ensure seamless internal handoffs
• →Coordinate with third-party stakeholders including medical providers, insurance carriers, and other relevant parties as needed
• →Take on additional responsibilities as needed to support the broader goals of the team

• Highly organized with the ability to manage a varied and active caseload without dropping details
• Client-focused, approaching every interaction with empathy, patience, and professionalism
• Ideally have worked within medical malpractice plaintiff law or within the medical field
• A strong communicator, comfortable navigating conversations with clients, attorneys, and medical professionals alike
• Tech-savvy and comfortable working within case management systems and digital tools
• Spanish speaking abilities

This role is on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team.

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