Technical Support Agent

At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide.

Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey.

• Experience reading or troubleshooting application code

• Familiarity with SaaS platforms and complex business workflows

• Experience supporting regulated or compliance-sensitive products

• Experience creating internal documentation and SOPs

• You understand Moxie Suite core workflows and common issues

• You independently handle bug intake and triage with high-quality documentation

• You contribute meaningfully to internal FAQs and SOPs

• PSMs and onboarding teams rely on you for accurate technical answers

• You fully own the bug intake and triage workflow

• Bug resolution times improve due to better triage and coordination

• Internal teams are more self-sufficient due to better documentation

• Engineering interruptions decrease as issues are better scoped before escalation

• You operate as a trusted, experienced Technical Support Agent

• You help onboard or mentor newer support team members informally

• You contribute to measurable improvements in support efficiency and quality

• You are well-positioned for growth into a Senior Technical Support Agent (IC-3) role

We welcome people of all backgrounds, experiences, and perspectives to apply. If you require any accommodations to fully participate in the interview process, please let us know, we’re happy to assist.