Aftermarket Manager - Loxahatchee, FL

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Purpose:

Manages Service Advisor and Parts Sales team(s) for the organization to maximize return on investment by optimizing Service and Parts processes to ensure internal and external customer satisfaction. Grows profitable service labor, part sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities:

Creates annual Service and Parts department goals and budget, in alignment with the organizations financial and operational goals for the locations within their region
Works with Corporate Managers, Regional Aftermarket Managers and Marketing to develop an Aftermarket sales and marketing plan
Leads the execution of Aftermarket marketing plan and sales tactics, monitors regularly to ensure achievement of organizational goals
Develops, communicates, enforces, and monitors effective Service and Parts department processes to ensure internal and external customer satisfaction
Identify and drive continuous service and parts process improvements
Identify new opportunities and develop actionable plans grow service and parts sales
Identify and improve operational effectiveness of facilities, mobile vehicles, other assets
Prepares and analyzes Service department reports; uses data to help drive improvement and growth
Manages recruiting, staffing, and employee development activities for Service Advisors, Parts Leads and Techs
Resource for Service Advisors and Parts Leads to help resolve work order issues and customer complaints
Proactively seek and participate in available companysponsored training, in an effort to develop and advance knowledge base and skill set
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
Ensure that companys reputation and image in the community is consistent with company Core Values
Responsible for delivering high level customer experience
Work extended hours and weekends as necessary

Experience, Education, Skills and Knowledge:

5+ years of experience in Service and Parts department operations
Ability to use standard desktop load applications such as Microsoft Office and internet based functions
Strong communication skills with customers and direct reports
Ability to write and speak effectively to individuals and groups
Ability to lead teams and hold people accountable
Familiar with John Deere and competitive products
Strong understanding of financial principles relative to Service and Parts department operations
Ability to analyze and interpret internal reports
Ability to work extended hours and weekends as needed
Excellent customer service skills
High School Diploma or equivalent experience
Success Profile:

Within your region:

Labor performance of the service locations is 85% or greater
Service and Parts profitability meets or exceeds the established goals for your region
Achieves 100% or greater Absorption factor
Customer experience net promoter score of 80% or greater