Healthcare Customer Service Associate - Remote Connecticut

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site"

Work At Home Healthcare Customer Service Representative
Please note: This position is currently open to candidates who reside in Connecticut only.

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference.

 As a Customer Service Representative, you will play a vital role in assisting customers with their health plans and coverage for a well-known benefits company. As a customer advocate, you will compassionately address customer inquiries, troubleshoot issues, share product and service information, and ensure exceptional overall satisfaction. Join us in making a difference in our customers’ experiences! 

Why You Should Join Us:

• Weekends off! Our shifts run Monday through Friday
• Pay starts at $18 per hour
• The flexibility of a remote work environment 
• 100% paid training 
• We provide the equipment! 
• Ongoing training and skill development 
• Comprehensive Benefits that include 401(k) matching, health, dental, vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth. 
• Employee Assistance Program (EAP) 
• Internal growth and career advancement, 93% of our management team is promoted from within our company 

Key Skills:

• Handle inbound customer service calls 
• Understanding and striving to meet or exceed metrics while providing excellent customer service 
• Drive customer satisfaction through voice, chat, and/or email communications 
• Ability to navigate system tools to search for answers & information 

Home Setup Requirements:

• A hardwired connection with an internet Speed of 25.0 Mbps download speed and 10.0 Mbps upload speed 
• A quiet, distraction-free space is essential; webcam video presence will be required during training and production

What We are Looking For:

• Excellent listening and communication skills both written and verbal 
• Ability to multitask and navigate between screens efficiently while assisting customer 
• Enjoys working independently or with a team 
• Must be 18+ years of age 
• High school diploma (or GED equivalent) 
• Must pass a criminal background 
• The flexibility to work various shifts, including nights, evenings and weekends