Service Manager - Morganfield, KY

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Job overview
Manages service operations within the dealership to maximize return on investment through; optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel.

Responsibilities
Onboarding and job trainer for all service technicians.
Onboarding trainer for all service clerks.
Develops and maintains effective Service Department processes to ensure internal and external customer satisfaction.
Executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.
Takes the lead in sharing best practices and implementing common processes throughout the Service Department.
Coordinates customer clinics, field days and related, promotional events.
Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit if Warranty Admin is unavailable.
Develops and retains key talent by maintaining individual development plans.
Reviews work orders for completeness and accuracy prior to customer billing
Ensures all departmental tools, equipment, and vehicles are in good working order
Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.

Qualifications
5-10 years of management experience is required.
Mechanical/hydraulic, or electrical work experience would be beneficial.
High School Diploma or GED equivalent is required.
Ability to lead others effectively.
Ability to use standard desktop load applications such as Microsoft Office and internet functions.
Ability to speak effectively one-on-one and within a group.
Basic understanding of financial principles relative to Service Department operations.
Familiar with John Deere and competitive products.
Ability to analyze and interpret internal reports.
Excellent customer service skills.
Ability to think strategically and solve problems.
Verbal and nonverbal communication skills.
Additional requirements
FA/CPR Certification
Valid Driver’s License