Sr. Branch Product Support Rep (Mil Boots to Bank Veteran Initiative))

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite, unless otherwise stated.

About this role:
Wells Fargo is seeking Senior Branch Product Support Representatives in Banker Connection as part of Consumer Banking and Lending (CBL).

Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us!

In this role, you will:

• Support Branch Product Support and seek ways to improve processes within established procedures
• Support branch employees and internal business partners by delivering exceptional internal customer experience while taking inbound calls; Provide expertise, resources, and procedural support to internal partners, enabling them to make recommendations on products and services that best align to the customer's needs.
• Perform moderately complex customer support tasks to include consumer branch policy and procedure review with a focus on accuracy and risk mitigation
• Receive direction from leaders and escalate non-routine questions while developing the knowledge to understand function, policies, procedures, and compliance requirements.
• Interact with immediate team on less complex information as well as internal customers, primarily branch employees, to deliver first contact resolution and support for critical transactions. Regularly receive direction from supervisor and escalate questions and issues to more experienced roles.
• Establish, develop, and maintain positive business relationships with internal partners. Perform routine administrative, transactional, operational, and customer support tasks. Deliver first contact resolution for critical transactions that may include wire transactions, fiduciary account and owner creation/maintenance, official bank check reviews, and special account questions and maintenance, seeking guidance from more experienced peers when necessary.
• Proactively provide feedback to time sensitive requests related to outages, issues, and updates. Provides recommendations and information needed to update policies and procedures.

Training and Schedule:

• In addition to all the extensive benefits and resources to support our employees we also provide you with continuous coaching and development which enhances their ability to provide exemplary service and fosters career growth. Such resources and support helped us earn the coveted LinkedIn award as the best financial services company to grow your career in the US.
• We are hiring for full-time positions, 40 hours a week. Weekday hours are between 10:00am - 7:00pm (CENTRAL TIME) and Saturday hours are 10:00am - 4:00 pm (CENTRAL TIME), with the potential to expand to Sunday hours.
• Working every Saturday is required to start with the opportunity for some Saturdays off in the future.
• Shifts are assigned based on business need.
• Training classes start 11/02/2026 in San Antonio, TX. Training hours will be 8:30am - 5:00pm (Central Time), Monday-Friday.
• You are required to attend the full duration of this paid 7 to 8 weeks of training.

Required Qualifications:

• 2+ years of Branch or Customer Service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Expectations:

• Ability to work shifts within the business hours of operation as outlined above
• Must be able to attend full duration of required training period
• This position offers a hybrid work schedule.

This position is not eligible for Visa sponsorship.

Posting Locations:

• 4101 Wiseman Blvd – San Antonio, TX 78251

Required location listed above.

Posting End Date: 

• 8 Oct 2026
• *Job posting may come down early due to volume of applicants.

Desired Qualifications:

• Military experience researching and assessing questions, process, and procedures to make recommendations on solutions.
• Military experience with tracking information in multiple computer systems with high level of accuracy.
• Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers.
• 1+ years of financial customer service experience
• Complex problem-solving skills
• Good PC skills with the aptitude to learn new systems quickly
• Ability to navigate multiple systems and applications to research and identify current business documentation and procedures
• Ability to effectively listen and elicit information
• Good verbal, written, and interpersonal communication skills
• Strong attention to detail and accuracy skills
• Ability to work effectively in structured but flexible, adaptable and changing, call center environment