Technical Customer Service Representative - Wise, VA

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Technical Customer Support Representative
Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!  

Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 10431 PINNACLE DR, WISE, VA 24293

Job Overview
Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications. 

Key Skills & Responsibilities:

• Handle inbound customer service calls
• Drive customer satisfaction through voice, chat and email communication
• Navigate multiple systems and tools
• Recommend product solutions for unique customer needs 

Why You Should Join Us:

• Pay: $17/hour base rate + growth opportunities up to $19/hour
• 100% paid training
• Dedicated time for skill development 
• Benefits including medical, dental, life, and vision insurance
• Employee Assistance Program (EAP)
• 401k retirement plan with company match
• Employee discounts
• Referral bonuses
• Internal Mobility (84% of our managers are promoted within)

What We're Looking For:

• Ability to multitask in and navigate between screens efficiently while assisting customers
• Comfortable in a fast-paced environment
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must pass a criminal background