Technical Services Specialist (HVACR)

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

• →Develop guidelines and tools to meet the growing demand for technical sales Provide technical support and troubleshooting for our customers and our employees. Assist in “on-site field support” for trouble jobs but refrain from touching, modifying, repairing or installation of product.
• →Create a NATE training program. Also implement technical training for customers and employees to better understand the fundamentals of air conditioning and the installation guidelines for our HVAC equipment.
• →Assist Branch Managers and Account Managers in closing sales opportunities with larger dealers of Provide technical training for customers as part of an in-house service to capture and retain sales.
• →Develop structure for warranty process and unit exchanges to reduce warranty transactio Reducing warranties will allow for greater customer service and limited labor hours in the warranty pipeline.
• →Track and report regularly warranty failure rates, number service schools conducted, and number of attendees trained – both customer and employe
• →Assist the branches in becoming one of the leading NATE testing centers in the U.S.
• →Assists the Purchasing and Marketing team with product mix, superseded products/subs, and add-ons/related items for increase sales.
• →Establish and maintain relationships with vendor partners and key custom
• →Through internal/external resources maintain up-to-date understanding of industry trends and technical developments that effect target markets/products.
• →Participates in Marketing and Sales meetings, providing customer and product data, strategies and
• →Establishes and maintains a consistent company image throughout all training and sales events/presentation
• →Performs other duties as assigned for smooth and efficient operations and to maintain a high level of support and service in achieving business operations.