Virtual Licensed Personal Lines Insurance Specialist- Remote

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site"

Virtual Licensed Personal Lines Insurance Specialist
Please note: This position is only currently open to candidates who reside in in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming.

Producer Personal Lines License is required for this position. Please have your NPN# ready for the application.

Job Overview
As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound calls regarding customers' insurance policies. You'll assist callers with inquiries about coverage, policy endorsements, certificated, binders, billing, or policy modifications. Expect to manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month. 

Why You Should Join Us

• Competitive Compensation: $19/H
• Paid Training: $18/H - $19/H
• Flexible Remote Work: Enjoy the flexibility of a remote work environment, with weekend shifts as needed.  No less than 40 hrs. per week
• Comprehensive Benefits: Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth. 

Key Skills

• Customer Service Aptitude: Strong skills in delivering exceptional service. 
• Reliability: Consistent dependability and responsibility. 
• Critical Thinking: Ability to assess situations and develop empathetic solutions. 
• Service-Oriented: A personal drive to serve others with compassion. 
• Organizational Skills: Strong organizational abilities are crucial for success in this role. 
• System Navigation: Ability to navigate system tools to search for answers & information.

Home Setup Requirements

• Provided Equipment: Foundever will ship necessary equipment, including a headset.
• Internet Requirements: A hardwired high speed internet connection  
• Work Environment: A quiet, distraction-free space is essential; webcam video presence will be required during training and production. Can not be a primary care provider during hours of operation.

What We're Looking For

• A Producer Personal Lines License is required for this position.
• Please have your NPN ready
• Preferred 6 months – 2 years of relevant work experience 
• Must be at least 18 years old
• High school diploma or GED equivalent required. 
• Must have open availability during operating hours. 
• Professional customer service aptitude is essential and basic conflict resolution