Systems Analyst, Development Operations

United States·New Yorkmid

OtherDevelopment

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Quick Summary

Requirements Summary

• Bachelor's degree and 5 to 7 years of experience working with technology projects and platforms, ideally in a nonprofit fundraising setting, or equivalent combination of education and experience.

Technical Tools

OtherDevelopment

Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to the people who need it most. The organization cares for people affected by conflict, disease outbreaks, disasters, and social exclusion in more than 70 countries. MSF offers medical humanitarian assistance solely based on need, regardless of race, ethnicity, religion, or politics. Our international project teams include medical, logistical, and administrative staff, most of them hired locally and working with their own communities. Our actions are guided by medical ethics and the principles of independence, impartiality, and neutrality. We also bear witness and speak out about the experiences of our colleagues and patients.

MSF USA is one of 24 sections supporting the global movement, primarily through staff recruitment, fundraising, advocacy, and communications. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.

ROLE OVERVIEW
The Systems Analyst, Development Operations, advises stakeholders and drives continuous improvement across fundraising systems, integrations, and project management software. The position leads discovery and solutioning sessions translating business needs into clear technical specifications (such as data mapping and transformation, validation rules, and exception handling), and uses these specifications to design and implement solutions for system changes and integrations, including MuleSoft AnyPoint/IDP and Form Assembly-to-CRM workflows.

This position also owns the Jira service management operating model (including intake standards, prioritization, SLAs, reporting, and backlog governance), applies trend and root-cause analysis to surface systemic issues, and drives cross-functional remediation and adoption of improved processes.

The role also governs system access and documentation, including access reviews and audit readiness, documentation standards, knowledge base management, and UAT scenarios and acceptance criteria. The Systems Analyst also oversees day-to-day administration, including access provisioning, documentation maintenance, license oversight, and cross-team working sessions. This is a highly collaborative role suited for someone who is organized, tech-savvy, and engaged in software development in a nonprofit context.

DEPARTMENT ACCOUNTABILITIES
Prospecting
Pursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.

Responsibilities

~1 min read

All Employees and Representatives of MSF USA have a duty to treat the individuals, families, and communities with whom we interact and serve with dignity and respect, and to ensure their safety and protection. We are committed to fostering a workplace and organizational culture that is safe, inclusive, and free from harassment, abuse, exploitation, and discrimination. This commitment is supported by policies and procedures that promote an environment where misconduct and abuse are not tolerated.

Employment may be contingent upon satisfactory reference checks and/or background screening appropriate to the responsibilities of the role.