Case Administrator II

The Intake and Outreach Coordinator serves as a key professional staff member in the Office of the University Ombudsperson at Michigan State University. This position supports the mission of the office by  coordinating visitor intake, maintaining confidential documentation systems, assisting with outreach and communications initiatives, and supporting the administrative and operational functions of the office.

As the first point of contact for individuals seeking assistance, the Intake and Outreach Coordinator ensures that visitors are welcomed in a respectful, professional, and supportive manner. The position gathers and organizes information from visitors, assists with internal documentation and tracking, and helps coordinate referrals and resources when appropriate.

Individuals contacting the Office of the University Ombudsperson may be experiencing conflict, frustration, or uncertainty related to university matters. The role therefore requires strong interpersonal skills, sound judgment, and the ability to communicate calmly and constructively while helping visitors feel heard and supported.

Responsibilities:
Visitor Intake and Case Coordination 45%
-Serve as the primary point of contact for individuals contacting the Office of the University Ombudsperson.
-Conduct intake conversations to gather and document relevant information from visitors.
-Triage urgent situations and make appropriate referrals to offices and individuals across campus.
-Ensure visitors feel welcomed and heard, particularly when they may be experiencing frustration or conflict.
-Maintain confidential documentation and internal case tracking systems.
-Assist with compiling anonymized data and summaries used for office assessment and annual reporting.

Documentation, Reporting and Information Management 15%
-Complete appropriate documentation and maintain internal records consistent with office practices.
-Maintain logs and records related to matters handled by the office.
-Assist with preparation of reports, summaries, and statistical information related to office activities.
-Monitor office communications and coordinate responses to inquiries.
-Maintain strict confidentiality and discretion in the handling of sensitive information consistent with the professional standards of the Office of the University Ombudsperson

Outreach and Program Support 20%
-Assist with planning and coordination of outreach initiatives across the university community.
-Support logistical coordination for presentations, workshops, and informational programs.
-Maintain outreach materials and assist with website updates and digital communications.
-Track outreach engagement and assist with related reporting.

Office Administration and Operations 20%
-Provide administrative and operational support for the Office of the University Ombudsperson.
-Monitor office communications and coordinate responses to inquiries.
-Support preparation of reports and documentation related to office activities.
-Travel Support & Assistance for ombuds team. Arrange domestic and international travel for the team which includes preparing itineraries and processing and reconciling travel authorizations, provide travel support and assistance to members of the as requested, process travel receipts for staff as needed, process and reconcile travel authorizations for team.
-Responsibilities also include tracking and reconciling office expenditures, reconciling accounts, maintaining enterprise financial systems,
and maintaining budget. Additional duties involve generating reports, coordinating resources, and performing general office tasks.

Knowledge equivalent to that which normally would be acquired by completing one to two years of college or Associates degree program in business, psychology, social work, criminal justice or in a related field; three to five years of related working experience in coordinating needs and services, collecting information and maintaining data collection and documentation database; preparing final reports and working with partnering agencies or departments; or an equivalent combination of education and experience.

Bachelors degree in a relevant field; experience working within a higher education institution or other large, complex organization; experience supporting offices involved in conflict management, compliance, student support, or employee services; experience supporting outreach initiatives or program coordination; experience or training related to conflict resolution, mediation, counseling, or helping individuals navigate challenging conversations; experience: 3 - 5 years of progressively responsible experience in office and operations coordination; technical skills: financial systems management (EBS, KFS), billing and fee-for-service models, purchasing and procurement processes, financial reporting and reconciliation, data analysis and budget monitoring, proficiency in Microsoft Office Suite and related software; soft
skills: strong attention to detail, excellent organizational and time management skills, problem-solving and analytical thinking, clear and professional communication, adaptability in a dynamic environment, collaborative team approach.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Resume

Cover Letter

This is an in-person position Monday-Thursday with potential for remote work on Fridays if there are no planned events.

STANDARD 8-5

https://ombud.msu.edu

MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.

Advertised: May 27, 2026 Eastern Daylight Time
Applications close: Jun 9, 2026 Eastern Daylight Time

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