Senior Court Operations Supervisor - Hampden County Juvenile Court

• THIS POSTING IS FOR CURRENT EMPLOYEES OF THE JUVENILE COURT DEPARTMENT ONLY.
• This position will be required to travel between Springfield, Holyoke, and Palmer Juvenile Court is required.
• Supervisory and/or management experience;
• Experience and/or proven ability to oversee a busy high-volume office with many moving parts;
• Understanding of how the work done in the office affects the courtroom and vice versa;
• Experience with Juvenile Clerk's office operations, office processes and court logistics;
• Understanding of every position and role within a clerk's office;
• Understanding of court procedures and local court practices and processes;
• Understanding of local court scheduling;
• Detail oriented and expertise in precise docketing and the admission and retention of evidence to lead a team to keep an accurate and complete court record;
• Proven hard worker who can lead by example;
• Ability to pivot, and lead through changes in the law, staffing changes and with technology;
• Experience drafting instructions and implementing processes;
• Ability to work collaboratively with other court departments and to represent our office at meetings;
• Ability to understand court operational needs and staffing;
• Understanding the technology utilized in the office and, in the courtrooms, (i.e. e-file, mass courts, FTR (recording and reviewing audio/ordering), zoom (using and setting up zoom meetings/sessions), outlook, SSTA, courtyard/forms).

• Within the clerical unit, supervises and manages work activities, including office supervision and management, conducting performance evaluations, providing guidance, implementation of procedures, case management and processing, records management, collection and reporting of statistics and accounting functions.
• May meet with court personnel and other individuals to discuss ways to improve the efficiencies of court sessions and related work within established guidelines.
• Under the direction and oversight of the Department head, ensuring that court staff in a division support the Departmental mission by complying with existing statutes, best practices, and Trial Court policies and procedures.
• Monitors employee performance and conduct for compliance with the Trial Court Personnel Policies and Procedures Manual, local office policies and the Local 6 Collective Bargaining Agreement.
• May participate in the formal or informal process of gathering facts related to issues of conduct or performance at the direction of their Department Head. May impose low level discipline such as letters of warning and reprimand (no suspensions) as directed by their Department Head.
• May conduct Annual Performance Reviews for Local 6 employees and issue Action Plans for the professional development and continuous improvement of office personnel at the direction of the Department Head.
• May participate in the hiring and promotion process for clerical staff within their office.
• May monitor and approve Time and Attendance for (Local 6) employees and generate and review related reports concerning the use and any possible abuse of paid sick leave by office clerical staff.

• Reports suspected patterns of abuse to their Department Head.
• May coordinate and prepare the annual update of their Office’s Internal Control Plan and Risk Assessments for Department Head review (First Justice/Clerk/Register/Recorder/Chief Probation Officer).
• May serve as the court liaison to the Judicial Informational Services Department (JISD) for electronic equipment and software and may perform the duties of the Local User Expert (LUE) for MassCourts and other information systems specific to their office or department.
• May develop, implement, and coordinate local training and education opportunities for Local 6 office staff employees at the direction of the Department Head.
• May serve on various committees and working groups as a representative of the Court division at the direction of the Department Head.
• Performs other duties as required.

Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court.
Mission Driven: Employees are fully committed to fulfilling the Trial Court and associated Departmental missions.
Professional Development: Employees are committed to participating in ongoing Trial Court training and educational offerings to advance their professional development. Managers are equally committed to affording opportunities to those they supervise as scheduling permits.
Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public.
Applied Knowledge: Possessing the court procedural knowledge of all types of case processing, and supervising staff using best practices to ensure high performing court operations and customer service.
Supervisory Skills: The ability to delegate working effectively, applying the organization’s established Standards of Supervision for staff. Skills include Ability and skills to constructively critique the work of staff as necessary and using best practices to effectively engage with staff in “difficult conversations” when necessary.
Technical Knowledge and Use of Office Technology: Demonstrates the technical knowledge and ability to effectively use business software, the MassCourts case processing system, and other office equipment to meet operational needs of the office.
Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds.
Collaboration: Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals.

Education and Experience:
• Bachelor’s degree from an accredited university or college.
• Six (6) years of related work experience, four (4) years should include supervisory duties.
• Equivalent combinations of education and experience will be considered for meeting minimum qualifications.

Knowledge of:
• Modern office equipment and technology, including computers and applicable software.
• Departmental and court policies and procedures.
• Code of Ethics.
• Principles and practices of employee supervision.
• MassCourts experience preferred.
• Court schedules or Probation activities.
• State statutes.
• Legal documents and terminology.

Skill in:
• Organization and time management.
• Attention to detail.
• Data entry.
• Customer service.

Ability to:
• Establish effective working relationships with others.
• Prepare clear and accurate reports and perform research.
• Maintain appropriate records.
• Maintain confidentiality of information.
• Communicate effectively, both orally and in writing.
• Work independently and follow oral and written instructions.
• Maintain trial or hearing exhibits in an orderly manner.
• Identify problems and develop creative solutions.

Supervisory Responsibility: This position serves as a supervisor to others.

Working Conditions: Work is frequently performed in office or similar indoor environments.

Physical Demands: This position requires sedentary work: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Advertised: 24 Sep 2026 Eastern Daylight Time
Applications close: 07 Oct 2026 Eastern Daylight Time

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