Customer Service and OMNI Advisor

United States·Wooster StreetPermanent Full-Timemid

OtherCustomer Service

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Quick Summary

Key Responsibilities

Customer Service · Create a welcoming experience for all clients using the Mulberry brand values. · Take ownership and responsibility for all client contact (email,

Technical Tools

OtherCustomer Service

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited.

If these are values you share, we would love you to join our team.

Responsibilities

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· Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.

· Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.

· Act as an ambassador for Mulberry and communicate positively about the brand.

Sustainability:

· As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community.

· Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.

Nice to Have

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· Bilingual (English/Spanish)

· Experience using Salesforce, WorldShip, Manhattan, Prima, Tulip, Aptos, Hybris

· 40 hours a week, Monday to Friday

· Cover during peak sale periods & holiday will be require

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.