Patient and Family Experience Coach

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Quick Summary

Key Responsibilities

Identifies, designs, and implements Patient Experience best practices and innovative solutions in all areas,

Requirements Summary

Bachelor’s degree in healthcare, business, education, organizational development, or related field Advanced education in healthcare, business,

Technical Tools

Other

Join a team that shares your calling

At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

The Patient and Family Experience Coach is responsible for applying consultative, facilitative and collaborative skills - along with knowledge of established and innovative service philosophies and practices - to drive the design and implementation of Patient and Family Experience best practices in all areas, inclusive of Consumer Assessment of Healthcare Providers and Systems (CAHPS) improvement initiatives strategy(s) and programs to improve the patient and family experience in a health care setting.

In this role you will maintain a constant focus on emerging trends and work with the team to develop consumer-centric technologies while providing exceptional service. As a system champion dedicated to creating a world-class culture of excellence in patient, family, and consumer experience, the Patient and Family Experience Coach drives a singular focus of “patient and family as the center” of all work, collaborating with leaders at all levels to develop and implement a strategic vision of patient, family, and consumer engagement and experience. Through Patient Experience Committees, Family and Patient Advisory Boards, survey responses, rounding, and other feedback, they help to build a culture where every single person is a care giver, collaborating, advising, coaching, and inspiring all care givers to improve their patient and family interactions and hardwire proven best practices for highly efficient and effective processes along the patient care journey.

Responsibilities

~1 min read

→Identifies, designs, and implements Patient Experience best practices and innovative solutions in all areas, to include CAHPS improvement strategy(s) in areas where CAHPS surveys are deployed
→Assesses and recommends internal patient and family experience processes and benchmarking services
→Researches and innovates service practices, in conjunction with leadership, vendors, and external experts to develop tactics to improve patient experience performance, including CAHPS performance
→Develops and implements tactics to address changing needs in response to virtual health, consumerism, and other industry shifts

Requirements

~1 min read

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $82,888.00 - $119,288.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.