Dispatcher

The dispatcher must be able to organize, lead, and control the flow of work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. We are looking for someone dedicated to a job well done/ fixed first visit and a willingness to go above and beyond for our customers and team.

·       Monitor all open repair orders and assign new repair orders according to technician availability

·       Monitor technician schedules including late nights, Saturdays, vacation, training, and sickness, etc…

·       Notify technicians if MPI has a red flag appointed to them and they haven’t responded in a reasonable time limit

·       Assign waiters to technicians that will be available to start work immediately

·       Notify Shop Foreman/Shop Manager if a repair order is open for more than 3 days and is not waiting for a part to arrive.

·       Track repeat visits using the Microsoft Excel log

·       Notify Shop Foreman/Shop Manager of a repeat visit and follow up with technician to make sure Foreman/Manager has been involved and signed off on repair

·       Check all Pre-paid maintenance, DSA, Add-on lines, have been signed and properly documented

·       Ensure all no problem found (NPF) lines are signed by Foreman/Manager

·       Assign technician/porter/apprentice for quality control (QC)check if necessary

·       Ensure work is evenly distributed among resources eg; one technician can’t hold multiple repair orders open because they can’t get to all of it in a timely manner (redistribution may be necessary)

·       Have short interviews with service advisor’s daily

·       Review Appointments on a daily basis.

·       Ensure fixed right first time repairs

·       Communicating effectively with colleagues by giving them clear and concise Information, explanations and directions

·       High levels of oral expression, comprehension and speech clarity

·       Maintain accurate logging of shop Notes In Mpi

·       Investigate Customer Complaints and seek for resolutions

·       Delegate all work so that production is maximized

·       Organized and able to multitask

·       Advanced customer service skills

·       Computer skills and Knowledge of industry

·       Two years of related experience and or training in customer service, dispatching or project management

Health and Dental

Vision

Life Insurance

401K Plan

PTO