Customer Success Manager - Guided - West Coast

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:

• Cultivated a community of more than 650,000 active developers and builders

• Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects

• Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation

As a Customer Success Manager for our Guided segment, you will serve as the primary post-sales partner for a portfolio of approximately 30 enterprise accounts across the US West Coast region, guiding customers from onboarding through scaled adoption and long-term expansion.

You’ll run a strong operating cadence across customer engagements — including kickoffs, success planning, executive business reviews, adoption reviews, and renewals — helping customers translate product usage into measurable business outcomes and clear ROI.

You will proactively manage customer health, identify risks before they become blockers, and drive resolution across technical and business stakeholders. In addition, you’ll help design scalable playbooks and programs that improve customer outcomes across the broader customer base.

Working closely with Support, Solutions Engineering, Product, and Sales, you’ll turn technical success into durable revenue growth by driving adoption, renewals, and expansion opportunities that contribute to strong enterprise net revenue retention.

• →

  Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal

• →

  Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes

• →

  Drive onboarding and enablement across technical and business audiences, accelerating time-to-value and unblocking implementation challenges

• →

  Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data and adoption insights to guide priorities and decisions

• →

  Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain stakeholder alignment

• →

  Quantify and communicate business value throughout the customer lifecycle, building ROI narratives tied to adoption, efficiency gains, and business impact

• →

  Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account strategies that drive customer growth

• →

  Partner closely with Support, Solutions Engineering, and Product teams to resolve blockers quickly and deliver a seamless customer experience

• →

  Provide structured, actionable feedback to Product and Engineering, representing customer needs and helping shape roadmap priorities

You’ve managed a portfolio of enterprise SaaS customers and can confidently run kickoffs, onboardings, stakeholder alignment, and QBRs end-to-end.

You’re comfortable translating product usage into measurable business outcomes, ROI, and executive-ready narratives.

You can engage credibly with IT and engineering stakeholders across topics like APIs, integrations, authentication, environments, and automation architecture — and know when to escalate.

You’ve supported renewals and expansion opportunities (upsell/cross-sell), with a track record of driving retention and growth outcomes.

You run a structured operating cadence, manage competing priorities effectively, and keep stakeholders aligned with strong follow-through.

You communicate clearly with both technical builders and executive stakeholders, and you’re known for building durable customer relationships.

You partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the customer journey.

You thrive in fast-moving environments, take ownership, and enjoy building processes as the company scales.

You’ve used automation, AI tools, or workflow platforms before and can bring ideas that improve customer value realization.

You’ve operated in high-growth environments and enjoy “building the plane while flying it.”

You’ve worked with distributed teams and enterprise stakeholders across multiple US time zones or globally.

Degree or equivalent experience in a technical field such as Computer Science, Engineering, or similar.

Experience with workflow automation, integration, or iPaaS platforms will help you ramp quickly.

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Our company language is English.

You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).

Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.