Senior Customer Success Manager

Imagine catching criminals before they strike - that’s exactly what Napier’s AI-powered platform does! By analysing transactions and customers in real time, Napier AI’s technology empowers financial institutions to spot suspicious activity, like money laundering, and stops it in its tracks. 

  

Napier AI’s technology works like a digital detective, combining AI with smart analytics to outthink criminals and protect people’s money from becoming criminal proceeds. It’s not just about stopping crime - it’s about making the financial world safer and more trustworthy for everyone. 

 

Collaboration, innovation and wonderful people are just some of the reasons to bring your career to Napier. Our culture is shaped by our core values that promote equality, creativity, and opportunity in everything we do.  

 

Overview of the role: Senior Customer Success Manager 

We are seeking an experienced Senior Customer Success Manager to own the post-sales lifecycle for enterprise financial institutions, driving continuous and measurable value realisation from the Napier Continuum platform. You will act as primary value orchestrator, governance lead, and commercial accountability owner across your account portfolio - from go-live through adoption, maturity progression, and renewal. 

This is a value delivery function, not a relationship management role. You will own customer outcomes, adoption governance, and maturity progression. You will operate at executive level, hold difficult conversations, and connect platform capability to measurable business and compliance impact. 

This role carries clear commercial responsibilities, including owning retention strategy and influencing renewal and expansion outcomes for your assigned accounts.