After-Issue Quality Specialist

United States·Montpelier,Addisonmid

OtherQuality Specialist

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Quick Summary

Overview

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad.

Technical Tools

OtherQuality Specialist

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.

Please note that we do not offer visa sponsorship for this position.

This position is within our Customer Innovation Group and is focused on providing a great product and experience to our buying and selling customers. The role is part of a team responsible for performing quality reviews on transactions to make sure they meet customer expectations and are compliant with expected standards.

Associates who specialize in this area help to ensure that we are delivering as expected through monitoring the quality of our transactions. Associates must fully understand the requirements and have a sense of responsibility towards our customers.

Quality Associates also work with a variety of teams within the Customer Innovation Group and help to proactively identify opportunity for process improvement in order to drive positive change to the customer and agent experience.

Responsibilities

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→Review transactions to ensure that the transaction was complete, accurate and in line with internal and external requirements
→Assist with various tasks and functions that support our larger operational teams
→Assist with follow up to policyholder or agent inquiries regarding transactions
→Be proactive about opportunities for process improvement and help develop more efficient procedures
→Understand customer and agent needs and requirements to execute effective quality control processes
→Implement quality assurance standards and assure ongoing compliance with quality and industry standards
→Maintain high accuracy of quality entries to ensure successful feedback loop
→Depending on the area supported, this role may mail policy documents as necessary and in accordance with necessary requirements

Requirements

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Thorough and observant, with an eye for detail
Strong communication skills
Customer focused
Organized and driven
Proficient with the Microsoft Office suite (Outlook, Word, Excel)
Ability to meet established deadlines; must be able to work independently and as a team player
Ability to work in a fast-paced environment; strong interpersonal skills a must
Establish and maintain effective working relationships
Strong problem solving skills
Conscientious and responsible
Must be able to pass a background check

What We Offer

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✓Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!