Credentialing Specialist

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OtherCredentialing Specialist

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Quick Summary

Overview

About Nava Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state,

Technical Tools

OtherCredentialing Specialist

Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.

As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.

The Credentialing Specialist serves as a subject matter expert (SME) responsible for the execution of credentialing processes in support of Nava’s state and federal programs.

This role requires an active or obtainable Secret clearance and demonstrated experience executing credentialing within state and/or federal government contracting environments. The Credentialing Specialist ensures the timely, audit-ready management of credentialing operations, aligning with contract-specific requirements and stringent government standards, and operates with a high degree of autonomy – partnering with program leadership, identifying risks, and driving operational improvements.

This is a specialized, hands-on role focused on credentialing within regulated government environments, including onboarding, verification, ongoing maintenance and renewals, offboarding, and compliance.

Responsibilities

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→Serve as the primary credentialing subject matter expert and internal escalation point across state and federal contracts
→Interpret and apply contract-specific, state, and federal credentialing requirements in day-to-day operations
→Execute credentialing activities within government systems and portals, including initiating and managing credentialing workflows
→Partner with Program Managers, People Operations, and external stakeholders (e.g., CORs) to ensure requirements are clearly understood and met
→Independently resolve complex or high-risk credentialing issues
→Lead the design, standardization, and continuous improvement of credentialing SOPs across contracts
→Ensure SOPs reflect state, federal, and audit requirements
→Align SOPs with program and contract requirements
→Drive improvements to increase efficiency, scalability, and compliance readiness
→Lead credentialing strategy for new contract stand-up, including requirements gathering and implementation
→Partner with Program Managers, CORs, and stakeholders to define credentialing workflows
→Manage the end-to-end credentialing lifecycle, including onboarding, re-credentialing, ongoing maintenance and renewals, and offboarding
→Ensure all credentialing activities meet contractual SLAs and timelines
→Lead credentialing-related onboarding requirements for new hires supporting government contracts
→Coordinate with security officers and government clients to facilitate clearance initiation, adjudication tracking, and access provisioning for cleared personnel
→Ensure credentialing, training, and access processes are initiated prior to start and completed in alignment with contract requirements and timelines
→Provide guidance to stakeholders and employees on credentialing requirements and timelines
→Support workforce readiness through proactive credential tracking and issue resolution
→Maintain audit-ready documentation for all credentialing activities
→Monitor adherence to state, federal, and contract-specific requirements
→Identify risks, gaps, and inconsistencies and implementing corrective actions
→Support internal and external audits and responding to compliance inquiries
→Oversee credentialing-related system access and ensuring compliance with contract requirements
→Ensure accurate and timely recordkeeping across credentialing systems
→Leverage systems and tools to improve visibility, tracking, and reporting

Active Secret clearance OR ability to obtain and maintain one (required)
5+ years of credentialing experience, including direct, hands-on experience in state and/or federal government contracting environments
Demonstrated experience executing credentialing workflows within government systems and portals
Strong knowledge of state and federal credentialing requirements and compliance expectations
Experience working in contract-driven environments with defined SLAs and timelines
Proven ability to develop and refine credentialing processes and SOPs
Experience supporting audits and maintaining compliant, audit-ready documentation
Experience coordinating clearance initiation and adjudication tracking for cleared personnel
Proficiency in HRIS platforms and credentialing systems.
Strong communication skills with ability to collaborate across internal teams and external stakeholders including CORs and program leadership
Strong organizational and problem-solving skills, with a proactive approach to identifying risks and improvements
Ability to work independently, serve as an internal escalation point, and manage multiple priorities in a fast-paced environment

Compensation

$86,400—$97,200 USD

Requirements

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All roles at Nava require the following:

Legal authorization to work in the United States

Ability to meet any other requirements for government contracts for which candidates are hired

Work authorization that doesn’t require visa sponsorship, now or in the future

May be subject to a government background check or security clearance, depending on the contract

What We Offer

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Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs

Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost

Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge

Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO

Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus

Parental leave — paid time off for new parents, plus weekly meals delivered to your home

Wellness program — full platform offering physical, mental, & emotional health resources & support tools

Virtual care — see doctors online with no copay through UnitedHealthcare’s virtual visit program

Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest

401(k) match — Nava matches 4% of your salary to support your retirement savings plan

Flexible work — remote-first environment with flexibility built around your schedule and responsibilities

Home office setup — company laptop & setup assistance provided via Staples for remote work needs

Utility support — monthly reimbursement to help offset eligible home office utility expenses

Learning opportunities — internal training programs and resources to help grow your professional skills

Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs

Referral bonus — get rewarded when you refer great people who join the Nava team

Commuter benefits — pre-tax commuter programs to support in-office travel when applicable

Supportive culture — A collaborative and remote-friendly team environment where people genuinely care

We have fully remote options if you reside in one of the following states:

Alabama, Arizona, California, Colorado, Connecticut, DC, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin

*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.

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Please contact the recruiting team at recruiting@navapbc.com if you would like to request reasonable accommodation during the application or interviewing process.

We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.

Nava is committed to providing equal employment opportunities without discrimination or harassment on the basis of race, gender and/or gender identity or expression, color, creed, religion, religious creed, age, national origin, ethnicity, disability, veteran or military status, sex, sexual orientation, reproductive health autonomy, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth, genetic information, domestic violence victim status, marital status, citizenship status, or any other characteristic protected by law. Nava prohibits any such discrimination or harassment. This policy applies to all employees, applicants, contractors, and temporary workers of Nava.