Engagement Team Advisor - Lone Soldiers Program

Engagement Team Advisor - Lone Soldiers Program

Location: Tel Aviv Office
Position Type: Full-Time
Hours: Sunday–Thursday | 9:00–17:00

About the Role

The Nefesh B’Nefesh FIDF’s Lone Soldiers Program supports international Lone Soldiers from around the world throughout every stage of their journey — from pre-draft through active service and beyond.

We are seeking a compassionate, organized, and proactive Lone Soldiers Engagement Advisor to join our engagement team. This role serves as a primary point of contact for Lone Soldiers and draftees, ensuring timely communication, empathetic support, and efficient coordination of inquiries and follow-up.

This is a critical front-facing position that helps maintain the high level of responsiveness and care that defines our program.

Responsibilities

Hotline Operations (6563)

• Answer incoming calls to the 6563 hotline during operating hours.
• Provide accurate, empathetic, and efficient assistance to Lone Soldiers with questions or concerns.
• Triage inquiries and escalate complex or sensitive cases to the appropriate advisor team when needed.

Email & Communication Management

• Monitor the Lone Soldiers inbox throughout office hours.
• Respond directly to inquiries when appropriate.
• Forward or flag messages requiring advisor input or follow-up.
• Make proactive outreach phone calls as needed.

CRM & Documentation

• Log all relevant interactions in Salesforce or other CRM systems.
• Maintain accurate and organized records of communications and follow-ups.

Qualifications

• High-level Hebrew speaker required (additional languages are an advantage).
• Previous experience as a Lone Soldier - a strong advantage.
• Excellent written and verbal communication skills.
• Strong organizational skills with high attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience in a customer-facing, support, or service-oriented role preferred.
• Comfortable working both independently and collaboratively.
• Familiarity with Salesforce or similar CRM systems is an advantage.
• Passion for supporting Lone Soldiers and sensitivity to the unique challenges they face.