Product Operations Manager, Payments

United States·Palo Altofull-timemid

Product ManagementProduct Operations Manager

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Quick Summary

Overview

About the Role As the Product Ops Manager - Payments, you'll own the rollout and operation of Nclusion's remittance corridors across active markets.

Technical Tools

Product ManagementProduct Operations Manager

About the Role

~1 min read

As the Product Ops Manager - Payments, you'll own the rollout and operation of Nclusion's remittance corridors across active markets. You'll own the operational readiness signal for corridor launches, like regulatory clearance, correspondent/partner readiness, anagent network capacity while working directly with Product on roadmap and scoping, and with Country GMs on expansion sequencing. You'll bring order and rigor to a fast-moving, cross-border, compliance-sensitive product and make sure it scales safely, not just quickly.

Responsibilities

~1 min read

→Lead end-to-end rollout of remittance products in each market, from corridor setup through go-live, GTM and stabilization in the network.
→Partner directly with Product and Engineering on corridor scoping, bridging field and regulatory reality with technical product readiness, and contributing to the roadmap with performance & customer feedback.
→Support Country GMs in sequencing remittance launches against local demand, regulation, and agent network readiness.
→Track remittance KPIs (volume, transaction success rates, cost) and quality signals (complaints, failures, distrust), and drive corrective action.
→Collaborate with broader Operations Leadership with broader market launch plans.
→Ensure agent network readiness, including Agent onboarding, KYC etc.
→Build scalable SOPs and compliance checklists that repeat across corridors.
→Monitor cross-border and crypto-enabled remittance trends and evaluate fit.

8+ years in remittance, cross-border payments, or fintech ops, ideally in emerging or frontier markets.
Working knowledge of cross-border regulatory frameworks - MTL, correspondent banking, AML/CTF, sanctions screening.
Experience launching or scaling remittance corridors/products in a high-growth or startup environment.
Experience negotiating and managing vendor/partner relationships (payment rails, banks, MTOs) directly.
Strong analytical rigor able to read corridor and transaction data and turn it into action.
Cross-functional experience with Product, Compliance, and local market leadership.
Crypto/stablecoin rail knowledge is a plus.