Director of Banquets

• →Events that feel effortless to the guest because every detail, transition, and service moment has been thoughtfully anticipated
• →A banquet experience that reflects the distinctive hospitality, personalized service, and sense of possibility guests expect from Nemacolin
• →A team that takes pride in what it creates together, supported by clear expectations, meaningful coaching, and leaders who remain present in the operation
• →Strong partnerships between banquet service, culinary, and resort teams that bring complex events together seamlessly
• →Confidence among guests and event partners through thoughtful communication, decisive leadership, and attentive follow-through
• →An operation where high service standards and sound business decisions work together to support lasting success
• →A culture that learns from every event, celebrates great work, and continually looks for opportunities to elevate what comes next

• Lead day-to-day banquet operations, maintaining a visible presence and ensuring service, presentation, timing, and execution consistently meet established standards
• Partner closely with the executive banquet chef and Food & Beverage Department leaders to align service and culinary execution, address operational needs, and continuously strengthen the guest experience
• Lead, coach, and develop banquet leaders and associates, fostering engagement, accountability, professional growth, and strong associate retention
• Oversee staffing and scheduling based on event and business needs, approve management schedules, and ensure accurate and timely payroll
• Monitor financial performance, review operating results, respond to opportunities or variances, and contribute to annual budget development and achievement of financial goals
• Champion guest satisfaction and service recovery, responding promptly to concerns while reinforcing Forbes and AAA standards and Nemacolin service expectations
• Ensure required operational, food safety, alcohol service, leadership, and other applicable training and compliance standards are maintained, including RAMP, ServSafe, and knife and blade requirements
• Communicate departmental and resort priorities, participate in required meetings, and collaborate across the resort to support successful events and broader business needs

• A confident, highly visible leadership style grounded in exceptional hospitality and a genuine desire to create memorable experiences
• Proven ability to build, develop, and retain high-performing teams through coaching, feedback, accountability, and recognition
• Strong financial and operational acumen with experience managing budgets, labor, payroll, and performance against established goals
• Exceptional organization and attention to detail with the ability to manage competing priorities, time-sensitive demands, and long-term initiatives
• Advanced critical-thinking, decision-making, and problem-solving skills with the judgment to navigate complex operational and guest situations
• Strong communication and relationship-building skills with the ability to work effectively across front- and back-of-house teams and with guests, associates, and leaders at all levels
• Professionalism, discretion, and sound judgment when managing confidential or sensitive information

• Associate degree in hospitality or a related field required; bachelor’s degree preferred
• Minimum of five years of management experience in food and beverage, restaurant, outlet, or banquet operations required, with banquet leadership experience preferred
• Luxury hospitality experience preferred, including experience in a Forbes Four-Star or Five-Star environment
• Demonstrated record of exceptional guest service, associate development, and team retention
• Proficiency with Microsoft Office programs, including Word, Excel, and PowerPoint, and the ability to effectively use systems and equipment required for the role
• Must be at least 18 years of age and able to communicate fluently in English and perform basic mathematical functions
• Ability to work a flexible schedule based on business and event needs, including evenings, weekends, and holidays
• Ability to meet the physical requirements of the position, including prolonged standing and regularly bending, kneeling, and climbing, as well as lifting, pushing, pulling, and carrying 5 to 30 pounds

This job description reflects the primary responsibilities and qualifications associated with the position and is intended to provide a general understanding of the role. Responsibilities may evolve as business and operational needs change, and additional duties may be assigned to support the operation and resort.

Please note: We do not accept submissions from third-party recruiters or agencies.

Nemacolin resort offers a distinctive leadership environment where strategic direction, accountability, and hospitality excellence come together to shape guest experiences and organizational culture. Within a luxury-level environment known for creativity and innovation, leaders guide teams, cultivate talent, and influence the future of service at one of hospitality’s most unique destinations.

Leadership begins with immersion into the resort’s ethos, values, vibe, and service philosophy, supported by executive onboarding and advanced development opportunities. Leaders engage in cross-functional collaboration, strategic planning, and mentorship that strengthen operational expertise and people leadership. A commitment to transparency, accountability, and continuous improvement defines the leadership journey and reinforces a dynamic where teams thrive.

• Executive onboarding and advanced leadership development
• Strategic cross-functional collaboration and innovation opportunities
• Mentorship, coaching, and talent development responsibilities
• Recognition through leadership honors and performance milestones

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine the impact, influence, and legacy that could become part of your leadership journey.