IT Analyst - India (Bangalore)

India·Bangaloremid

OtherIt Analyst

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Quick Summary

Key Responsibilities

Function as an Internal IT Technical Support Executive catering to inbound calls. Provide resolution of procedural, process, information,

Technical Tools

OtherIt Analyst

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

Responsibilities

~1 min read

→Grad Degree (CS or EE a plus).
→Excellent written and Verbal Communication skills.
→Ability to communicate clearly and effectively with all levels of IT and Non IT staff via phone, email, and/or IM.
→Absolute availability and adherence to work shifts as assigned on a 24/7 mode.

Requirements

~1 min read

6+ months of experience in international call centers / service desks supporting international users only.
Trained or certified on technical support related certifications.

Working knowledge of Windows based operating systems and Applications.
Demonstrated or have the ability to analyze, troubleshoot and resolve issues of varying complexity with minimal supervision.
Applies established solutions to solve known issues and assists in the development of solutions for new issues.
Able to manage crisis situations effectively.
Manage multiple, simultaneous projects and cases while maintaining predefined service levels and high customer satisfaction.

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .