Support Engineer

Australia·Perthmid

Customer SupportSupport Engineer

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Quick Summary

Key Responsibilities

Providing remote and onsite support for clients including users, networks, systems and installations Testing, diagnosing, repairing,

Technical Tools

Customer SupportSupport Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

We are currently on the hunt for a Support Engineer who has experience working for an IT Systems Integrator or Managed Service Provider to work from our client’s site 3x a week and remaining days in Perth office, full-time (38 hours), Monday to Friday.

The role is responsible for providing technical support to clients including diagnosing, troubleshooting and repairing hardware and software faults, installing and configuring hardware and software and contributing to project activities.

Key responsibilities of the role include:

Providing remote and onsite support for clients including users, networks, systems and installations
Testing, diagnosing, repairing, configuring and upgrading hardware and associated IT equipment
Troubleshooting, analysing and identifying hardware, software and network system faults
Configuration and deployment of PC and Server hardware as well as peripheral and network equipment

This is a customer facing role who will need to have excellent presentation and communication skills, as well as being highly technical. The role requires a large amount of autonomy, so good time management and organisational skills are essential.

Technical skills required include:

Previous experience and relevant qualifications
Proficiency in 365 Admin, CA, Intune, and basic Autopilot troubleshooting, along with a fundamental understanding of networking
Knowledge and competency in core hardware and operating system technologies including installation, configuration, diagnosing and preventive maintenance
Previous client service experience
Understanding of Windows Server Operating Systems, Active Directory, Group Policy, DNS, Exchange, and virtualisation technologies.
Knowledge of TCP/IP, Cloud Technologies, and IT security
Experience managing firewalls