Nextech
Nextech5d ago
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Client Success Manager

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Customer Success ManagerCustomer
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Quick Summary

Key Responsibilities

Client Relationship Management & Engagement: Serve as the primary point of contact for assigned clients, ensuring exceptional customer experience and timely issue resolution.

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Customer Success ManagerCustomer
Why join Nextech?
 
We are a leader in specialty healthcare technology solutions.
 
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
 
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
 
We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.

Job Summary
 
The Client Success Manager (CSM) serves as the primary relationship manager between clients and internal stakeholders, ensuring a seamless customer experience, proactive engagement, and high client satisfaction. This role focuses on driving client retention, engagement, and growth by delivering value, resolving issues efficiently, and identifying expansion opportunities.All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, and other applicable regulations.
  • In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:
    •  
  • Client Relationship Management & Engagement:
  • Serve as the primary point of contact for assigned clients, ensuring exceptional customer experience and timely issue resolution.
  • Conduct proactive client outreach in alignment with performance metrics to maintain strong engagement and satisfaction.
  • Deliver product demonstrations and training to enhance client understanding, utilization and overall value of licensed products.
  • Collaborate across departments (e.g., Sales, Support, Product, Finance) to ensure seamless communication and resolution of software performance issues.
  • Document and track all client interactions using Salesforce, Excel or prescribed methods, ensuring accuracy and visibility.
  • Retention & Growth Strategies:
  • Maintain client renewal rates at or above company targets by driving client engagement and satisfaction.
  • Identify and address at-risk accounts, developing improvement plans to proactively mitigate churn.
  • Monitor account health and update client records to reflect accurate and real-time data.
  • Support client retention initiatives, ensuring clients receive maximum value from their investment.
  • Sales & Expansion Opportunities:
  • Identify upsell and cross-sell opportunities within existing accounts and collaborate with sales representatives to drive expansion.
  • Maintain a referenceable customer base, supporting sales and marketing initiatives by leveraging satisfied clients.
  • Engage in marketing-led client success initiatives, following up on leads and ensuring high customer satisfaction.
  • Operational Excellence & Support:
  • Respond to inbound client inquiries in accordance with performance standards, resolving issues effectively, and enhancing the client experience.
  • Facilitate successful account transitions post-sale/implementation by participating in kick-off calls and ensuring a smooth handoff.
  • Process administrative work (e.g., credit memos, support escalations) as needed.
  • Maintain compliance by ensuring all customer interactions adhere to industry regulations and company policies.
  • Perform additional responsibilities as assigned based on business needs.
  • 2+ years of experience in a healthcare office setting, preferably in ophthalmology, dermatology, plastic surgery, orthopedics, or medical spa.
  • Strong customer service skills with a problem-solving mindset.
  • Excellent written and verbal communication skills, with the ability to articulate complex concepts effectively.
  • Highly organized with strong judgment and interpersonal skills.
  • Ability to travel up to 10%, including occasional weekends.
  • Experience in client success or account management, preferably in SaaS, healthcare technology, or a customer-facing role.
  • Bachelor’s degree in a related field or equivalent work experience.
  • Understanding business strategy and ability to align client interactions with broader company goals.
  • Proficiency in CRM tools such as Salesforce.
  • Remote work environment.
  • Activities require a significant amount of sitting at office and work desks and in front of a computer monitor.
  • Long-distance or air travel as needed – approximately 10% travel. 
    • Total Rewards: 
    Generous annual bonus opportunity
    401(k) with Employer Match
    Flexible Time Off: take time off when you need it without worrying about available hours
    11 paid holidays 
    Your Day Your Way - Celebrate a day of cultural or social significance to you
    Insurance: Choice of Medical, Dental, and Vision plans
    Health Savings Account with employer match
    Flexible Spending Account
    100% Company-Paid Parental leave (After 6 months with the company)
    100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
    Nextech Luminary Peer Recognition Program
    Wellness Program including discounts on medical premiums
    Employee Assistance Program with free counseling sessions available
    Corporate Discounts on Retail, Travel, and Entertainment
     

    Location & Eligibility

    Where is the job
    Worldwide
    Fully remote, anywhere in the world
    Who can apply
    Same as job location

    Listing Details

    Posted
    June 17, 2026
    First seen
    June 18, 2026
    Last seen
    June 21, 2026

    Posting Health

    Days active
    0
    Repost count
    0
    Trust Level
    68%
    Scored at
    June 18, 2026

    Signal breakdown

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    Nextech
    Nextech
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    Employees
    5
    Founded
    2009
    Domain
    nextechpartners.com
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