Nextech5mo ago

Onsite Implementation Specialist - P+/ICP (Remote - United States)

RemoteFull timemid

OtherImplementation SpecialistCustomer Success

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Quick Summary

Overview

Why join Nextech? We are a leader in specialty healthcare technology solutions. We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other…

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Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.

Job Summary

The Implementation Specialist plays a key role in conducting implementation activities and executing Nextech’s standard implementation methodology across its suite of solutions. Onsite super-user training, go-live support and post-go-live optimization. This includes but is not limited to remote training calls, super user training, go-live support, and post go-live optimization. Responsibilities include issue investigation, creative problem solving, and training clients as well as internal staff as needed.

75%+ long-distance or air travel required to and from customer locations.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Client Training:

Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodology.

Complete practice assessments and workflow analysis guided by industry best practices.

Instruct clinical and non-clinical staff on the proper use of software applications.

Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness.

Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress.

Perform additional responsibilities as assigned based on business needs.

Issue Resolution and Optimization:

Investigate and resolve client issues during implementation and go-live.

Identify opportunities for workflow improvement and optimization post-go-live.

Collaboration:

Partner with internal teams to ensure successful implementation and alignment with client needs.

Communicate effectively with clients and team members to ensure alignment and satisfaction.

Travel:

75%+ long-distance or air travel required.

Travel to and from customer locations.

Ability to travel 75%+ long-distance or air travel

3 years of experience in the Healthcare IT industry, specifically software implementation

Ability to cultivate strong relationships & influence behavior

Excellent verbal and written communication skills

Excellent time management and organization skills

Proven ability to solve problems creatively.

Knowledge of or applicable experience in one of Nextech’s main medical specialties

Knowledge of workflow of a Medical Clinic

Understanding of HIPAA and PHI

Background in insurance billing

Bachelor’s degree in related field

This role is open in all states within the United States except for: California, New York, Washington and Colorado.

Work occurs at customer locations, typically well-lit and air-conditioned offices, with moderate noise levels. Activities include standing for extended periods while training and supporting practices, as well as walking and interacting with personnel.

Periods of stress may occur due to project deadlines or travel demands.

Activities require a balance of sitting, standing, and walking depending on whether tasks are office- or customer-related.

Long-distance or air travel required.

Travel to and from customer locations.