Nextgenfed6mo ago

Operations Support Specialist

United States·AberdeenFull-timemid

Customer SupportOperations Support Specialist

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Quick Summary

Overview

NextGen Federal Systems is seeking a proactive and professional Operations Support Specialist to support day-to-day operations and administration for an Army customer. Candidates must possess demonstrated experience in operations support for an Army, DoD, or Government customer(s).

Technical Tools

excelms-office

Manage daily operations

Coordinate and execute personnel actions, and provide administrative support including Lean Six Sigma (L6S) efforts

Assist with internal organization standard operating procedures (SOPs) and processes

Manage customer survey feedback including reviewing survey methodology, questionnaires, interview/focus group guides, and analysis methodology

Receive and analyze incoming requirements and taskers, routing actions accordingly, and ensure completion and timeliness of responses.

Ensure leadership awareness

Track and facilitate joint efforts between government and contractor service providers

Interact with senior level government officials and other leadership across agencies

Coordinate and organize high level, high visibility events and visits, to include international visitors

Bachelor's Degree required; 4 additional years of experience may be substituted in lieu of a degree

Minimum of 5 years of demonstrated, relevant experience

Highly proficient with Microsoft Office, particularly Word, Excel and PowerPoint

Proficient with SharePoint, user and basic administrative skills

Strong oral and written communication and organizational skills

Process improvement experience and/or understanding is required

High degree of attention to detail, flexibility, and responsive to changing requirements and priorities

Self-motivated, possess sound planning and organizational skills, ability to multitask, and perform in a fast-paced environment with minimal supervision

Must have a secret DoD clearance

Experience with and working knowledge of Lean Six Sigma. Lean Six Sigma certification a plus. CMMI, Total Army Quality, ISSO, and/or other process improvement and standards programs experience and knowledge is desirable.

Experience working with Army, Joint Staff, and/or DoD organizations highly desired (leadership role/experience, executive officer or equivalent experience a plus)

About NextGen:

NextGen Federal Systems is an innovative technology and professional services provider specializing in advanced software solutions and comprehensive mission and business support services. We work in close collaboration with our Customers to truly understand their business and mission goals. Our approach is to design, build, implement, and manage solutions that measurably improve our client’s organizational performance. We have established and foster a corporate culture where we:

Treat employees with fairness and respect regardless of their position, sexual identity, race, or tenure.

Communicate the importance of our mission and our employees’ contributions to it, ensuring they understand how their job role contributes to the greater good.

Openly promote and communicate our ideas for change and adaptability.

Strive to achieve results as an organization.

Hold employees accountable to their commitments and provide incentives that encourage positive and productive behaviors.

Value the talents and contributions of our employees as the key factor for our success.

Create an environment where people can engage at all levels.

Encourage people to take risks and allow them to make mistakes.

RefID: D01