Technical Support Representative - On-site

• Troubleshoot, research, isolate, and resolve information system issues using internal knowledge base and tools.
• Identify customer issues that require escalation to the next level for resolution in accordance with established protocols.
• Utilize a comprehensive understanding and knowledge of information systems products and services to provide technical assistance to customers.
• Ship and receive devices like laptop computers, tablets, and headsets to customer locations as needed.
• Proactively perform updates and maintenance on devices like laptop computers, tablets, and headsets.
• Assist in maintaining a physical inventory of devices onsite and with customers.
• Carry out additional duties and tasks as delegated by the Team Lead.       
•  Job Qualifications:

• 1-3 years of experience in Customer Service and/or Technical Support
• High School Diploma (or equivalent) with a willingness to learn through on-the-job training
• Experience in using or supporting Microsoft Windows and PC hardware and software
• Demonstrated strong verbal, written, and listening skills
• Strong work ethic with the ability to meet quality, productivity, and attendance metrics
• High level of professionalism with a keen focus on customer satisfaction

Benefits: Medical, Dental, and Vision coverage

Pay: $18.00 per hour

If you are eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support, we encourage you to apply now and be a part of our team!