Specialist Software Engineer, CX

We are looking for a Specialist Software Engineer to join the NiCE team in Pune. You will design, develop, test, and maintain scalable, enterprise-grade solutions across the platform, with a focus on complex reporting initiatives.

This role requires strong Java full-stack expertise, along with experience in cloud-native development, enterprise architecture, and Agile delivery

Design, develop, test, and maintain features across the NiCE CXone platform

Work independently on complex, business-critical reporting projects

Translate business requirements into scalable technical solutions

Build across backend, APIs, frontend, and integrations

Write high-quality, maintainable code and participate in code reviews

Troubleshoot QA and production issues and resolve defects

Contribute to design discussions, POCs, and platform improvements in performance, scalability, and security

Mentor team members and collaborate effectively in an Agile environment

Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent professional experience).

Total experience: 8-11 years

Strong experience with Java, J2EE, Spring, Spring Boot, Hibernate, REST APIs, and JSON .Experience building multi-tier enterprise applications with MySQL or similar databases

Familiarity with AWS, Azure, or Google Cloud, as well as microservices and cloud-native development

Frontend experience with Angular, JavaScript, HTML5, CSS3, and responsive UI development Ability to build reusable components and translate designs into production-ready code.

Hands-on experience with Continuous Integration / Continuous Delivery (CI/CD)

Experience with Test-Driven Development (TDD) and test automation at unit and system levels (for example JUnit, Karma)

Ability to break down difficult engineering problems into practical, incremental deliverables

Strong judgment in making trade-offs between elegant engineering and speed of execution

Exposure to AI-powered engineering solutions, including LLMs, agents, and automation-driven workflows

Experience working effectively in a global environment and within a complex matrix organization

Strong English communication skills, both written and verbal

A proactive, fast-learning mindset with strong ownership and collaboration skills

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere

Reporting Into: Tech Manager

Role Type: Individual Contributor