Specialist II, Instructional Technologist

The Instructional Technologist II provides advanced frontline and instructional technology support for faculty, staff, and students across institutional learning platforms. This role independently manages course-level LMS configuration, instructional tool support, and quality assurance activities while collaborating with faculty to enhance course delivery and learner engagement.

The Instructional Technologist II is expected to resolve the majority of course-level and user-related issues prior to escalation and to operate with minimal supervision within established institutional standards.

• Provide Tier II support for the Learning Management System and integrated instructional technologies.
• Configure courses, assignment settings, gradebook structures, rubrics, and outcomes within institutional standards.
• Troubleshoot enrollment, access, submission, and gradebook-related issues.
• Support blueprint-aligned course implementations and identify sync-related discrepancies.

• Support faculty in configuring approved third-party tools within the LMS.
• Validate tool functionality at the course level and escalate system-level integration concerns.
• Assist with routine testing of tool updates or configuration changes.

• Conduct quality assurance reviews of course shells to ensure functionality, accessibility, and proper tool configuration.
• Identify and correct HTML and CSS formatting inconsistencies in course content.
• Apply accessibility best practices aligned with WCAG/Section 508 standards. 

• Provide individual consultations and group training on LMS tools and instructional best practices.
• Develop job aids and documentation for common LMS processes.
• Contribute to knowledge base updates and document recurring issue patterns.

• 2–4 years of experience supporting LMS platforms or educational technologies.
• Strong proficiency in LMS configuration and course design best practices.
• Working knowledge of HTML and basic CSS for course formatting and troubleshooting.
• Familiarity with LTI tools and integrated instructional technologies.
• Ability to independently resolve course-level technical issues.
• Strong communication and stakeholder support skills.

Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale Education Group is an equal opportunity employer.