Education Systems Support Officer

The Education Solutions Team is a newly established function within the Education Directorate, focused on improving the systems, processes and digital tools that support education quality assurance across the UK.

Working across education, technology, data and operational teams, the function is helping to modernise the way education regulation is delivered. The team supports colleagues, Approved Education Institutions (AEIs) and external stakeholders by ensuring education systems are effective, accessible and fit for purpose.

As the team continues to develop, there is a strong focus on service improvement, data quality, user experience and digital innovation. This is an exciting opportunity to join a growing team and contribute to the future development of education systems and support services.

As an Education Systems and Support Officer, you will play a key role in supporting the systems and processes that underpin Education Quality Assurance.

Acting as a primary point of contact for system users, you will provide high-quality support to both internal colleagues and external stakeholders, helping them to navigate systems, resolve issues and maximise the value of the tools available to them.

You will work across multiple systems and platforms, supporting day-to-day operations while also contributing to wider improvement initiatives. By identifying recurring issues, analysing trends and working closely with colleagues across Education, Data and Technology teams, you will help drive enhancements that improve efficiency, user experience and service delivery.

In this role you will:

This role offers the opportunity to combine customer support, systems administration, problem solving and continuous improvement within a developing and highly visible function.

We're looking for someone who is solutions-focused, curious and passionate about providing excellent support services.

You will bring:

Experience working within education, regulation, quality assurance or a technology-enabled service environment would be advantageous, but we welcome applications from candidates with transferable skills and experience from a wide range of sectors.