Head of Customer Success

Hospitality is tough – margins are thin, waste is high, and teams are stretched. But it doesn’t have to be this hard. That’s why we built Nory.

Our CEO, Conor, knows the pain first-hand. After founding and scaling Mad Egg in Ireland, he got fed up with juggling “market-leading” systems, clunky spreadsheets, and endless printouts. So he set out to build the tool he wished he’d had from day one.

Nory is an all-knowing restaurant management system. It blends real-time data with AI predictive analytics, giving operators control of their margins. From food prep to forecasting, it’s operational intelligence that helps restaurants run with consistency, certainty, and profit. The result? Thriving restaurants, better jobs, less waste, healthier margins.

Now, with demand growing faster than we imagined, and a recent Series B led by Kinnevik (read more), we’re scaling fast. We’ve grown to a team of 110+ across Ireland, the UK, Spain and the US, and we’re just getting started. As we deepen our footprint in North America, we’re hiring a Head of Customer Success (AI-First) to build and lead our US customer success function from New York.

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  Hospitality or restaurant industry experience.

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  Experience scaling a CS function across markets

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  Familiarity with modern CS tooling and AI/automation platforms (health scoring, workflow automation, LLM-based tooling).

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  Consulting, change management, or digital transformation background.

• 📈 Meaningful equity – at Nory, everyone is an owner!

• 🌴 Generous paid leave

• 🏥 Comprehensive private health insurance

• 🍼 Enhanced parental leave and baby loss support

• 📚 Learning & development culture – personal annual budget + quarterly book budget

• 🖥️ Home office workspace budget

• 🥳 Regular team offsites & socials

• 👏 And much more
  

Our vision is to build a better future for the restaurant industry. One where operators are in control, margins are stronger, and frontline teams can build careers they’re proud of. To get there, we move fast, stay focused, and hold ourselves to a high bar. Our values guide how we work, grow, and win – together.

• We serve up impact with a side of profit – We prioritise work that delivers real financial results for our restaurant partners.

• We prioritise speed of service – We move fast, unblock quickly, and deliver with urgency.

• We act like owners – We own problems, raise the bar, and build better every day.

• We win as a crew – We grow stronger through feedback, collaboration, and shared wins.